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AJ Madison

3.7

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 90%
accurate & undamaged orders
greater than 14 days
returns processing
poor
ease of returns
Customer Service
12-24 hours
e-mail support response time
good
e-mail support quality
1.5 to 2 minutes
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
3,134 reviews in the past 12 months

Highlighted reviews

2,000+ reviews from ResellerRatings.com by Answers

  1. They delivered when they said they would, that is 5 to 7 working days at a good price. Just let them know if you have any delivery concerns, and they will work it out.
    Written by ringed on December 8, 2014
  2. I was very satisfied with the quick shipment, however I received a message on the Friday before my microwave was delivered that it would come on Monday between 4pm and 8pm. At 8:45 someone called and said that the microwave would be delivered in 15 minutes. Two delivery men arrived at my house at approximately 9:20. I believe it was extremely too late for a delivery to arrive at that time of night without prior agreement by the customer.
    Written by wilson1nicole on November 20, 2014
  3. Hasn't arrived yet. Good Customer service
    Written by sylvester_m_greer on December 2, 2014
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200+ reviews from PriceGrabber

  1. Learned quite a bit concerning the differences between microwaves
    Written by daniel.testa on December 12, 2014
  2. Reputable retailer, excellent selection and prices, somewhat touchy check-out interface. overall 4.5
    Written by silvercloud9 on December 10, 2014
  3. Products always as described and delivered as promised.
    Written by Victorpine on November 14, 2014
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1+ reviews from Viewpoints.com

  1. Ever since I saw a friend's portable propane grill I have been interested in finding one. I was able to find a good deal on a small one on ajmadison.com, and I have been very pleased with what I found.
    Written by utlegospam on October 5, 2014
  2. Very poor delivery. Price is OK but not worth the hassle. Pay a little more and avoid headache.
    Written by GBarry on August 6, 2014
  3. While remodeling my kitchen, I ran across AJMadison.com. I figured that this was just another expensive site and that I was wasting my time looking at it. I found out quickly that I was wrong. While looking over the site I found many appliances that I couldn't find anywhere else and the prices were extremely competitive. I did end up purchasing my range and refrigerator from AJMadison.com. My items were delivered extremely fast and at zero cost for shipping. I like that they site is easy to navigate and that the checkout process is fast and easy. The customer service on the site is extremely helpful and courteous. I really enjoy shopping on AJMadison.com and am always finding great hard to find deals. I like that I can always find great money saving coupon codes for the site. I will continue to purchase from the site and would like to recommend AJMadison.com to anyone looking for appliances.
    Written by ghobbs1 on January 28, 2014
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1+ reviews from TRUSTPILOT

  1. You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to Extrabux ==>bit.ly/1pzZXqZ
    Written by DEN on September 22, 2014
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