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Amazon.com

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded March 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 4 days
returns processing
30 day
return policy for most items
good
ease of returns
Customer Service
0-3 hours
e-mail support response time
okay
e-mail support quality
45 to 90 seconds
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
1,764 reviews in the past 12 months

Highlighted reviews

1,000+ reviews from Viewpoints.com

  1. I just love shopping without leaving the comfort of home and without wasting hours at the mall or other stores. I love amazon.com and buy lots of stuff every month from them. The best thing I like about them is that I can find anything and everything there. I also avail their subscribe and save facility. I get health and personal stuff and pet food from their subscribe and save thing where I get the packages every month at a discount and at a fixed date without thinking of ordering again and again. I love their electronics also. They have competitive prices and often price match and can also adjust prices. I once purchased a product whose price was reduced after a week or so. I talked to their customer service and I got the refund of the difference in a couple of days. I have not returned anything but my friend who did said it was very easy process. So far I have been really satisfied with everything I bought from amazon.com and that even included a diamond ring. They have so many ...
    Written by demi on August 25, 2014
  2. I have used the Amazon website for several years. The products have always arrived in good shape and in a reasonable amount of time. I bought a keyboard and have used it often. I bought a music stand to be used with the keyboard and it works well and is of good quality. I have also bought a stand to use with keyboard and am pleased with the quality. I have purchased used books and have been happy with the condition of the books.
    Written by dot1943 on August 25, 2014
  3. I have used Amazon for probably close to seven years now. The ease of the purchase and the choice between new or used items is awesome. Even adding in the shipping price (which you don't pay if you purchase over 35$ worth of stuff) it is still worth it.
    Written by AHARRIS1987 on September 9, 2014
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200+ reviews from TRUSTPILOT

  1. This is amazing! Greatest service, fastest support, feedback is good!
    Written by Matt Russel on July 26, 2014
  2. I do like Amazon, they have almost everything you could possibly need. I have had a couple delivery problems in the past but you expect that at some point. Overall though, I buy almost everything from Amazon and its almost always great.
    Written by Ross Anderson on August 13, 2014
  3. First time I purchased from Amazon was about five years ago and since then I purchase a couple of times a year. For quite a few items it's my go to place as the prices are usually good and it's convenient. To date I have had no problems with any orders but maybe it's because of the kind of items I order, mainly books and occasional DVDs. All in all, a good experience and safe also.
    Written by Kellie MacCartney on August 15, 2014
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100+ reviews from ResellerRatings.com by Answers

  1. One of the best online shops on earth!
    Written by brandersph on August 27, 2014
  2. Just make sure you look for the ships by and sold by Amazon logo. Always excellent service when dealing with Amazon direct.
    Written by Mike011589 on July 17, 2014
  3. I love Amazon. Its my favorite shopping experience online. They have everything under the sun, its really so convenient. My only complaint is that they use way too much packaging.
    Written by Michael_BT on September 5, 2014
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1+ reviews from PriceGrabber

  1. Amazon stood behind a purchase when they did not need to. They took back a tonneau cover when they did not probably have to. I made a mistake with the type of truck I have. Nice and thank you for earning me for a customer for life. I will be back.
    Written by jimboanderson2010 on May 2, 2014
  2. I love amazon. Quick reliable shipping and ok prices.
    Written by kbrower3 on June 1, 2014
  3. test
    Written by asdf23 on March 3, 2014
See more reviews from PriceGrabber »