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americanmusical.com

4.7

Ratings based on data collected by Google and/or its partners. Learn more

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Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 98%
accurate & undamaged orders
less than 7 days
returns processing
45 day
return policy for most items - Details
good
ease of returns
Customer Service
12-24 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
16,319 reviews in the past 12 months

Highlighted reviews

3,000+ reviews from Google Trusted Stores

  1. Materials arrived as expected and in working order. Customer service with only one exception, was very helpful and accurate. Flexible payment plans are a plus.
    Written on January 19, 2017
  2. I've done many transaction with American musical and even had some returns. I've never had a negative experience or issue with them. I would definitely recommend them.
    Written on February 8, 2017
  3. I like it hassle free when I shop and make purchases! Your company worked out those problems, and made it a pleasure to do business with you and your support team! Thank You!
    Written on January 23, 2017
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10,000+ reviews from Bizrate

  1. Fedex delivered the package to another apartment within my apartment complex. Staff did find it and bring it to me. Otherwise everything about the purchase was perfect.
    Written on February 2, 2017
  2. American Musical is awesome. No tax, speedy shipping! The best. The only thing is, they don't give promo/discount codes regularly like other music instrument websites.
    Written by Don on February 6, 2017
  3. I've been a customer and a fan since the new payment system was put in place. You guys make it easy to get the gear I want and return the gear that didn't work for me.
    Written by Steve on February 3, 2017
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1+ reviews from ResellerRatings.com by Answers

  1. First time purchase of a laser light, liked the 3 payment option. At the end of the transaction ON THEIR SITE NOT A POPUP stating get $100 for doing a survey. Was Bizrate survey, did it anyway and at the end was pick 4 magazine subscriptions. Contacted customer support and was informed by an idiot named Mark "we do apologize but we do not control their pop ups or surveys". Wow really Mark? For this deceptive policy I would give them no stars if possible. The only thing they did right was contact me instantly. I don't give one flying frack to a company that throws you to the lions after you make a purchase. Enjoy your reviews, but I see you don't even participate here.
    Written by Zylcho on October 11, 2016
  2. Absolutely horrible company. Website advertised that it was free 2 day shipping when it wasn't. The website says free two day shipping next to stuff when you order it but then the company ships it fedex ground and just hopes that it is going to make it within two days. Then when you complain they say didn't you read the fine print that it is clearly advertised that it is going to be ground and that if you wanted 2 day shipping you should have paid for it, it is shady practices to say one thing and then in small print change it. Now they refuse to give me my money back or ship the product overnight even though it has not left the fedex origin facility due to weather. Long story short they are using deceiving practices and based off the reviews (I wish I had read before ordering through this company) a lot of people have felt the same way about their shipping methods.
    Written by willstahr on January 20, 2017
  3. I have purchased products here before, last time being KRK Rokkit 8s. I liked the fact that they offer payment plans and have a price match guarantee. So I was about to make another purchase of almost $2000 and thought with the Christmas time coupon, free shipping and tax savings (because I am out of state) it would be a good time to pull the trigger and get a Kawaii VPC controller. Talking with them by phone I verified the competitor price match.... YES, tax free ....YES and payment plan.... YES but then their representative informed me the competitive price guarantee had to include tax even though I was exempt because of my shipping location. The A-hole says, the other guys price would have included tax so..... we have to price match as if you were paying tax. What the hell??? The competitor doesn't pocket that tax money, it is remitted to the state in the form of Sales Tax!!! But AMS wants to pocket it, misleading price match guarantee at best. Hello....is that not one primary reason why people shop online, Why I would buy it from AMS instead of driving down the street to a big box store. I thought to myself, what a bunch of shysters!!! Plenty of other music stores to choose from and Guitar Center has it in stock right down the end of the street ;-( C.ya
    Written by dchastain-89835 on December 21, 2016
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