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Ann Taylor

4.5

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 14 days
returns processing
45 day
return policy for most items
outstanding
ease of returns
Customer Service
12-24 hours
e-mail support response time
2 to 3 minutes
phone support response time
Google Consumer Surveys
Based on 2,050 responses*
Detailed Ratings
Add-on services
Customer service
Prices
Quality
Returns
Selection
Shipping
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
66,637 reviews in the past 12 months

Highlighted reviews

60,000+ reviews from Bizrate

  1. I think the return shipping charge should be free, b/c it's difficult to get the right size online, return is often inevitable. Having to pay for the shipping usually discourages me to purchase online.
    Written by TayTay on August 11, 2016
  2. Wish more sizes available for my size on Sale coz regular price too high / expensive, for some of us hard working mothers. Items made in Philippines although 1 size bigger seemed to always fit and look fine, well made & great quality. Only buy & wears, A.T. Clothings
    Written by Jo on August 12, 2016
  3. I have not purchased Ann Taylor clothing on line for a while. I did get a few items at the outlet store, as they closed down the retail store in Town Square shopping center in Las Vegas. I have always felt Ann Taylor clothing was of high quality. I am afraid that it has become a bit more frumpy than fitted as it once was.
    Written on August 11, 2016
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1+ reviews from ResellerRatings.com by Answers

  1. I always buy here. High quality beautiful clothes - all I need.
    Written by ElizabethArling on October 27, 2015
  2. Terrible experience - didn't know about their return policy. Very snooty person named Paula. Just kept saying it's our policy, its corporate.
    Written by Bellpine on February 15, 2016
  3. To receive an online order is IMPOSSIBLE!! Customer Service can tell you that a tracking number has been issued but the actual order fall off the earth. NEVER RECEIVED. TRIED TWICE. NEVER AGAIN.
    Written by Kvinne on June 11, 2016
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1+ reviews from TRUSTPILOT

  1. I love each item I have ordered from AT and Loft. They have quality clothing and wonderful sales. The shipping turnaround is extremely fast. I would suggest these stores to anyone who ask.
    Written by Vicki Givens on November 6, 2015
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.