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Backcountry Gear

4.5

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
accurate & undamaged orders
less than 10 days
returns processing
60 day
return policy for most items - Details
good
ease of returns
Customer Service
0-3 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
1,091 reviews in the past 12 months

Highlighted reviews

1,000+ reviews from TRUSTPILOT

  1. Staff was very helpful in the exchange of my merchandise. The three times I called all three of the different staff members that answered my call were very friendly and helpful. Will make future purchases on the internet through this company. Thanks
    Written by Ward on September 16, 2016
  2. Quick and easy online purchase of a sleeping bag. I had a question though and at the checkout there is a spot for communicating. I received an email the next business day from a real person. Pleasant surprise! I intend to check for products here first in the future.
    Written by Elizabeth on September 16, 2016
  3. They have a decent selection and good prices. I found just about every thing I needed in one place. Their sales were great and I saved quite a bit of money. Shipping was lightning fast . Overall, I'm very impressed and will definitely buy gear from them in the near future.
    Written by Jeff Pennington on September 14, 2016
See more reviews from TRUSTPILOT »