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B & H Photo Video

4.7

Ratings are based on data from Google Consumer Surveys, Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
30 day
return policy for most items
good
ease of returns
Customer Service
3-6 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
Google Consumer Surveys
Based on 737 responses*
Detailed Ratings
Prices
Product quality
Returns
Selection
Service
Shipping
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
167,158 reviews in the past 12 months

Highlighted reviews

100,000+ reviews from Shopper Approved

  1. Wonderful.... Great selection.
    Written on August 27, 2015
  2. Excellent. It is always a pleasure to order from B&H.
    Written by Richard on August 27, 2015
  3. love it - but how do I get the $30 rebate?
    Written by John on August 26, 2015
See more reviews from Shopper Approved »

40,000+ reviews from TRUSTPILOT

  1. Always have a great experience with ordering from B&H. Great people, great products and fantastic customer service.
    Written by Steve on September 1, 2015
  2. Easy To navigate Website With Informative Item Description And Excellent Pricing.
    Written by Pete on August 30, 2015
  3. I have purchased cameras, computers and TVs. They always deliver fast and for the best prices anywhere.
    Written by Richard on August 31, 2015
See more reviews from TRUSTPILOT »

1,000+ reviews from PriceGrabber

  1. Excellent services, delivery earlier than I expect
    Written by dongduong2349 on August 31, 2015
  2. They are just good.
    Written by c.coe on August 25, 2015
  3. Good selection and pricing , good web site, fast and reliable delivery. The place to shop!
    Written by jimvaran on August 19, 2015
See more reviews from PriceGrabber »

500+ reviews from Bizrate

  1. Good store. Good service. Would like to win something if I keep doing surveys and reviews....
    Written by John Beckman on August 20, 2015
  2. Excellent product, shopping experience and prices.
    Written on August 3, 2015
  3. I have always been pleased with my dealings with B&H. They have a great selection, great prices, and I have had no problems with delivery and customer service.
    Written by Ed S on August 13, 2015
See more reviews from Bizrate »

70+ reviews from Viewpoints.com

  1. Never had a problem but sure if I did it would be resolved quickly. Great selection of products. Great prices. Great Shipping. What more do you want other than to be able to go to their store. :)
    Written by BSam1961 on July 14, 2015
  2. B&H has been my 1 stop online store for all my photo needs for several years. They have great advice and guidance for uncertain decisions, extremely fair pricing and expedited shipping. What more could one ask for.
    Written by lenstogo on June 3, 2015
  3. Great to find a reversible gray and white balance, 22", collapsible card. Good price
    Written by debclementi on July 2, 2015
See more reviews from Viewpoints.com »

60+ reviews from ResellerRatings.com by Answers

  1. Excellent Prices and products. One of the products (a set of filters) was on backorder for 1-2 weeks. They told me, after about 2 weeks that it was going to take a month longer because it was directly shipped by the manufacturer. I had to cancell that order. Apart from that, everything is really good.
    Written by Robsemp on August 13, 2015
  2. I bought a computer monitor and had to call twice to have information on the product. The first time about the included card reader which, I was told, is a USB3 card reader. It is an information that could easily be added to the website description. The second time was once I received the monitor, I called because I did not know how to change the input source, and even though I was calling the right department, they did not have the answer. They gave me the company phone number and I was able to change the input. It was simple just press repeatedly the right button. Not a big thing, but that prevents me from giving a ***** rating. The shipment was fast and communication courteous.
    Written by MiFleurDesign on August 13, 2015
  3. So far B&H has done everything right. Their shipping is very quick (without charging any rush or expediting fees) and my items have been packaged extremely well!Customer service is always good and returns are easy. B&H has offered me free return shipping twice on computer items that failed or stopped working.Highly recommend them for your computer parts or gear.
    Written by Astromech on January 27, 2015
See more reviews from ResellerRatings.com »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.