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B&H Photo-Video-Audio


Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 10 days
returns processing
30 day
return policy for most items - Details
ease of returns
Customer Service
6-12 hours
e-mail support response time
2 to 3 minutes
phone support response time
Google Consumer Surveys
Based on 1,603 responses*
Detailed Ratings
Product quality
Very Poor
5 star
4 star
3 star
2 star
1 star
352,665 reviews in the past 12 months

Highlighted reviews

200+ reviews from

  1. All taxes paid without me having to deal with Customs etc. in the UK.
    Written on October 10, 2016
  2. I bought Adobe Photoshop Elements 15 and Premiere Elements at the lowest pice online, and the checkout process was smooth and easy.
    Written on October 7, 2016
  3. B&H have made me very very happy, I have been looking for 20x24 stainless steel developing trays for years now and have finally found them. The checkout process on the B&H website is one of the best I have come across, so simple and straightforward, always reviewing what you have done and works brilliantly. Thank you so much. Chris, London UK
    Written on September 23, 2016
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10,000+ reviews from Bizrate

  1. This is the best store I have ever shopped. They don't sell everything. They sell the best and most reliable The shipping is amazing. I have ordered delicate equipment and it arrives perfectly packed without damage. This is the only place I trust for these types of purchases.
    Written by Maggie on October 7, 2016
  2. I am 76 years old and retired from publishing. I have used B&H for my photo equipment since the mid-80s. I have never been disappointed. Lately, due to a limited budget, I have had to buy B&H used equipment and have always received a high-quality product. Thank you B&H.
    Written by Liz in Alexandria on October 7, 2016
  3. B & H always have good prices and the selection is extensive. I always like to visit the store when in New York. The staff is knowledgeable and some are real New York characters. I don't do a lot of business with B & H as an on again off again photographer but I made purchases over many years.
    Written by g o northgarthington on October 6, 2016
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100+ reviews from PowerReviews

  1. When dealing with B&H whether on the phone or online everything runs very is a pleasure dealing with them.
    Written by MaryLH on July 11, 2016
  2. Best place to shop online or in the mall, only that is where you will find Best Buy.... B&H offer more selection and better prices. And there is no tax.
    Written by MarsedN on July 4, 2016
  3. I am replacing a same printer that I have had for at least 9years. I love the . Pictures that come from this printer . Also the convenience of the printer , sets up in minutes. Have recommended this particular printer to many friends.
    Written by Grammidiane on July 13, 2016
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6,000+ reviews from by Answers

  1. Optical stabilization, wide-angle AND telephoto, ALL in one lens! I shoot Nikon and own a number of Sigma lenses. VERY happy with all of my Sigma lenses and they're less expensive than Nikon. Have made a number of purchases through B&H and will do so again!
    Written by centuri744 on October 14, 2016
  2. B&H was able to provide the watch while it was out of stock here in Bay Area! Also, the watch came a day early than expected. Just one point for B&H - Though the order says signature required, UPS did not bother to get the signature and just dropped the package outside my door
    Written by aravindrr on October 14, 2016
  3. The staff at B&H knows how important it is that your equipment is right for your needs. They work with you to test out your options and find the best product for your budget. The catalogue is HUGE and I've never had any difficulty finding exactly what I need for DSLR video production.
    Written by elaineaudreywhite on October 13, 2016
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100,000+ reviews from eKomi

  1. This sales representative really stood out. All others so far were good but the guy yesterday hit the ball out of the park in terms of knowledge, in-depth explanations of pros and cons of different products, active listening and suggesting alternative options for my consideration.
    Written on September 23, 2016
  2. Like: I loved the checkout process, very simple, efficient, and stepped me through every option I needed without making my go back an forth or re-enter information.. Dislike: You guys are top-notch. I d say you re setting the bar for ecommerce! Good job, nothing to complain about.
    Written on September 23, 2016
  3. Like: You guys offered me credit with my last purchase which I was definitely not expecting, but as an independent freelance filmmaker on a budget *** was so appreciated.. Dislike: The website itself is functional and straightforward, but I think the design could be improved upon!
    Written on September 23, 2016
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200+ reviews from PriceGrabber

  1. enjoy shopping at B H photo pest place to buy anything Photography related. been buying from B H since 1992 never had a problem of any kind. always buy on line, customer serves is unbeatable, Some day I hope to visit the store in NY.
    Written by delanog68 on January 10, 2016
  2. I have bought many cameras and computers form B&H and I have never had an issue with any product I've bought. Always quick and accurate service, and no problems. Highly recommend to any one looking to save money with quality products.
    Written by DICK.WODZENSKI on January 6, 2016
  3. Just Awesome. It's the only place in that I've visited that offers you the opportunity to touch and get a feel for what you are going to purchase. They also offer a wide selection of items new and used. It a "candy Store" for pros. Upon the on line experience, it's pretty good as well fast and easy.
    Written by dsquare9 on January 25, 2016
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90,000+ reviews from Shopper Approved

  1. I spoke to Abraham over the phone and he confirmed that if I placed the order for the Fuji XT2 and 23mm lens today that it will ship out and arrive next week. He was very helpful, courteous, and quick to confirm the ETA. Online ordering was also painless, quick and easy.
    Written by M. S. on October 7, 2016
  2. Really love B&H. The online experience and highly convenient. Having said that I am particularly fond of the Service we receive from the representatives in Educational/Governmental Dept. They are gracious, efficient and so accommodating. Yaakov, Leah, et'al are wonderful.
    Written by David B on October 7, 2016
  3. Great service and fast delivery I have checked prices at other online dealers and this company is on par with any of them and with free expedited shipping on most of my orders they take the lead. I do shop around but always come back here. I know a good thing when I shop it. ;)
    Written by Ronald on October 7, 2016
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40,000+ reviews from TRUSTPILOT

  1. I am a repeat internet customer with this company. Answered my questions quickly and knowledgably. They ship very delicate equipment in solid packing material - arrived in great shape. I look forward to doing business as I can afford more lenses - an expensive addiction!
    Written by Helen on October 10, 2016
  2. Most online order and checkouts go pretty much as they should but with several small but deadly artifacts that are non-sense but disqualifying. The same with payments. This was like dealing across the counter with a known person on the other side. Kudos for the best of all experience.
    Written by Lin on October 11, 2016
  3. Love supporting local business but when everyone's out of stock on the products I need, I can always trust B&H to have what I need, not to mention the amazing support for students like myself! My BFA show wouldn't have the possibility of being a success if B&H didn't have my back. Thanks team!
    Written by Matthew on October 9, 2016
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.