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Bloomingdale's

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded March 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 90%
accurate & undamaged orders
less than 10 days
returns processing
good
ease of returns
Customer Service
12-24 hours
e-mail support response time
good
e-mail support quality
1.5 to 2 minutes
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
18 reviews in the past 12 months

Highlighted reviews

1+ reviews from ResellerRatings.com by Answers

  1. Bloomingdale's online is a place that NO one should ever shop from. I've been a good credit card customer and on 5 occasions, they have canceled orders because they say my billing address is not a residential address (it certainly is, LOOK it up), that my billing phone did not match my order (it did because it is listed in my profile), and that they would send a gift card to my daughter and they did not. Also, return process is horrible -they just LOST a return I sent them using their own prepaid label that they themselves issued! The return was for $400. When I asked them why they didn't have a record of the return labels that they personally issue so they could track it, they actually said, we have too many returns and can't keep track of all of these return labels and tracking Really? Worst customer service ever. There are too many competitors with GREAT customer service who don't just cancel orders on very good customers just for fun. Never again.
    Written by sunset1242 on August 10, 2014
  2. I had a horrible experience with an online order. The order was canceled due to their error. The customer service person was extremely rude and very unhelpful. I will never do business with Bloomingdale's again. I advice against using their online store at anytime.
    Written by meredithmr on August 8, 2014
  3. i ordered a pair of shoes on Sunday for $180.00 then i got an email from Saks 5th ave that the same shoes where $157.50 i called customer service and got Jeff at ext 27149 the most unhelpful rep ever. i asked him to transfer me to a manager and he sent the call to a ringing phone and no one picked up. i will never order from them again and im ripping up my loyalty card that i have thanks for nothing
    Written by ralphyboy88 on May 20, 2014
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1+ reviews from Viewpoints.com

  1. Bloomingdales.com is the queen of designer labels. They have some of the newest styles by the best brands and that is exactly what you are going to pay for. The quality of the clothing is no different than other stores like J.C. Penny or Macy's. There prices however, far outweigh the actual quality of the items they sell. Even their so called clearance rack is highly expensive. I do however, love heir make up selection. They have pretty much all of the big names- along with the big prices but, their product selection range is still much larger than most of their competitors. Their handbags are also fun to browse. Every once in a while, I can find a really good deal there. My favorite thing about Bloomingdales.com is their shipping deal and process. If you are a loyalist, you will receive free shipping. Even if you are not a loyalist member, they still ship free for purchases over a certain amount and, their shipping times are very good, usually within 2 to 48 hours. They also keep me ...
    Written by Estella1 on March 30, 2014
  2. When I was little we always used to go to New York City and shop at Bloomingdales. It quickly because my favorite department store! I love the style and selection of all the products they carry. Unfortunately I do not have a Bloomingdales location near me so now I do most of my shopping on their website. They offer high quality items that are unique and long lasting. I love just to browse Bloomingdales.com and see the new merchandise they are offering.
    Written by lmitch224 on August 4, 2014
  3. Since I live pretty far away from a Blomingdales store, when I want to buy something from them, I turn to www.bloomingdales.com. This site offers a great shopping experience from the comfort of your own home. The homepage of the website allows you to select what department you want to shop from: handbage, shoes, womens, kids, gifts, etc. Once you select that main category, you can break down the items you're searching for even further. This makes it really easy to get to the exact item you're shopping for without having to search thru the entire site. This site is nice because it's easy to navigate, even if you aren't familiar with shopping online. You can also read reviews from other people who purchased the product, so you can know exactly the likes and dislikes others had. There are detailed descriptions, so you always know exactly what you're purchasing. The check out process is easy, and every item I ever bought looked true to what it looked like in the pictures on the website.
    Written by lam001 on January 28, 2014
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1+ reviews from TRUSTPILOT

  1. Not bad for a large company, love the amount of coupons that I get from them
    Written by Mrs Spotts on April 2, 2014
  2. I ordered a cosmetic product from a popular line on a Wednesday and received an email informing me it would not ship until 5 days later. It's not like the product was one that is usually out of stock and and it didn't say it was on backorder either; apparently 3-5 days is their normal processing time, which is much longer than the majority of online retailers. I still ordered since I didn't need the product immediately, but it's still surprising in this day and age how slow some retailers process orders, and you would think that Bloomingdales could do a little better. I might understand how perhaps a free shipping offer might be a little slower, but I paid for shipping and it still took 6 days before it got moving! Once it shipped, it only took 2 days to get to my location. So overall, there was an 8 day turnaround. I wouldn't shop at bloomingdales.com anymore, unless there's a GWP offer I just can't resist. On the other side, fsession.com is pretty awesome!!
    Written by Judith Small on March 1, 2014
  3. Love bloomingdales. latest styles, good prices!
    Written by amelia on June 10, 2014
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