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Booking.com

4.5

Ratings based on data collected by Google and/or its partners. Learn more

Google Consumer Surveys
Based on 594 responses*
Detailed Ratings
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59,111 reviews in the past 12 months

Highlighted reviews

50,000+ reviews from Feefo

  1. Feel excited about those awesome hotel options
    Written on February 6, 2016
  2. Excellent
    Written on February 6, 2016
  3. Great choice..booking made easy
    Written on February 6, 2016
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1,000+ reviews from TRUSTPILOT

  1. I know that there are some people in the industry who do not like their market share nor the percentage they charge form the hotels etc. However I have used them a fair amount and have not had a problem. In arriving at a hotel in a different continent, I am never relaxed in telling the reception that I have an online booking until they greet me, after looking at the computer and saying "Oh yes for so many nights?" After a couple of poor experiences recently with other firms, I will use Booking.com rather more.
    Written by Glyn on February 3, 2016
  2. Booked several times with you guys and always I have been satisfied. Great prices and easy handling. Fantastic . Highly to recommend
    Written by Stefan Pattaya on January 3, 2016
  3. Really helped me find a good deal on my last holiday. Don't book anywhere until you try booking.com
    Written by Jemima Thatcher on January 29, 2016
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300+ reviews from Poulpeo

  1. This is for Antonio Hotel at Los Angeles, CA, USA. This one near public transportation like metro and bus (around 200m). The room is small but clean enough. It is appropriate for limited budget, especially in LA.
    Written by taohongdiem on July 13, 2015
  2. Très bon site. On trouve tous les hôtels, avec la possibilité de les voir sur une carte. Économique avec le cashback qui fonctionne bien.
    Written by homie on January 6, 2016
  3. Booking.com est très pratique pour trouver les hotels ou appartement souvent au meilleurs prix, la note donné par les utilisateurs est pratique pour voir le confort, les prestations fournies, les photos nous donne un apperçu réel des lieux, et la possibilité d annuler au dernier moment est très pratique en cas d'empechement, de maladie ou autre.
    Written by letreuil on January 18, 2016
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10+ reviews from Viewpoints.com

  1. We had the pleasure of staying three nights at this wonderful hotel. Everything was spot on, would not hesitate to rebook
    Written by MarianOB on October 5, 2015
  2. Frankly was his experience when I went to the city of Sharm El-Sheikh, Egypt was very honest and serve all categories
    Written by kasper112 on September 24, 2015
  3. After booking a hotel far-in-advance in Duluth, MN, I did not receive a confirmation from "booking.com". (The weekend we selected was crazy busy because of Fall colors). Not finding their confirmation, we made a mad dash to grab whatever we could find at the last minute. On Saturday morning we received a "no show" email from our first hotel. And YES, a penalty for the 1st night lodging. Now is where the fun begins: 1) No initial email was received. (Nor did they send any follow up). 2) The hotel we missed got our email address from booking.com the day after our "no show". (Life would have been so much easier if they shared my email up front with the hotel. They would have been in constant contact). 3) Talking with customer service at booking.com is a total waste of time. They claimed that they were right and felt no obligation to assist. After multiple contacts, I gave up. You can't deal with an organization that has a motto of "the customer is always wrong". There are plenty of other ...
    Written by SiFox on October 6, 2015
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1+ reviews from ResellerRatings.com by Answers

  1. Minus: Unzulssig: Anbieter will nur fr unmittelbare Schden bis zur Hhe des Buchungsbetrags haften und schliet weitere Haftung aus; Falsch: Es soll niederlndisches Recht gelten; Unzulssig: AGB auf Deutsch nur unverbindlich - im Zweifel sollen englische AGB gelten; Unwirksam: Mit Zugriff auf die Internetseite soll man AGB gelesen und akzeptiert haben.
    Written by ArminBurbach on November 7, 2015
  2. I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. DO NOT USE booking.com UNLESS YOU ARE PREPARED TO NOT HAVE THEM PROTECT YOU IN A SITUATION LIKE THIS!!! I WILL NEVER USE THEM AGAIN!!!
    Written by muddywatersfarm on October 15, 2015
  3. I was searching for a hotel for a malibu wedding that we were attending. This was 4 months in advance and all the hotels: Westlake Village, Sheraton and Hampotn Inn had free cancellation with in 72 hours before check in date until I saw a charge for the full amount $196. In the email at the way bottom said cancellation cost $175 Until June, I thought this was to be refund if cancelled because otherwise wouldnt the cancellation cost be the full amount $196?. Now I'm thinking ok I must have missed somewhere that to cancel it will cost me the extra $21. I guess that wasn't too bad. Why would I reserve/hold 3 different hotels if I've already paid for one? I was able to cancel the other two with no cost and still thinking I was at least able to get my $175 back for the one hotel I was charged for. I ended up cancelling because I was no longer going to the wedding. I cancelled a month after booking and I never got any refund back, so I had to dispute this with my credit card which was easy ...
    Written by jtang03 on May 5, 2015
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.