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British Airways Holidays

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1,344 reviews in the past 12 months

Highlighted reviews

1,000+ reviews from Reevoo

  1. At the end of the day it depends on the price paid. On this occasion BA provided the routes we wanted
    Written on September 17, 2015
  2. The booking process is fine.But I would not give 10 as your online system is not good, the transfers you use are not good, your customer service is probably the worst I've ever had to do deal with.Compared with flying with Virgin holidays last year, you are definitely missing the little touches that they have.Such as Virgin picking you up from the airport and there being a virgin representative in the hotel.
    Written on September 17, 2015
  3. My first contact with the customer services team was dealt with very well however my second call (about the same matter) was handled by a different person & I had to argue with her before she would help hence the reason for the lower score above.
    Written on September 14, 2015
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60+ reviews from TRUSTPILOT

  1. love em, great service...
    Written by Robin Bartram-Brown on July 29, 2015
  2. One flight was cancelled, but was able to offer me an alternative straight away. Nothing worse than the feeling of seeing your flight cancelled. However they made the process stress free and easy. Great in-flight service too. Thank you!
    Written by Steve Watkins on September 4, 2015
  3. As always a pleasure to fly with the leader of the pack. Excellent service through and through. Just arrived in Stavanger earlier today. See you next time.
    Written by Anders Egedal Nielsen on August 7, 2015
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1+ reviews from

  1. baggages are totally destroyed when i got them at heathrow airport
    Written by magico on July 3, 2015
  2. American Air is my number one choice when flying. All the way from booking the flight to final destination they do everything to make your flight pleasant and enjoyable. Sometimes to accommodate your schedule or to keep you from having layovers they book you on their sister airlines, one of which is British Air. Twice now this has happened and twice it has been a mess. American is super to work with but British Air is lacking in every category – all the way from ticketing, to the flight itself. They won't even work with American to accommodate passengers. I need early boarding which wasn't a problem however to have my husband sit with me I had to go online and pay an additional thirty dollars for a seat assignment. The service on this airline falls short of every other airline that I have flown on. Considering this is a long flight, we saw the attendants less than any other flight that I have been on. It was like they wanted to keep hid out so that you would not be bothering them. I ...
    Written by txsummertime on April 24, 2015
  3. British Airways was my first airline to use on an overseas flight. I had flown internationally before but still within the Americas (from North to Central and North to South). I was headed over to England to spend time studying at Oxford University. Still a young college student, I was a bit apprehensive about my first major flight alone. I had nothing to fear on British Airlines. The whole experience was wonderful. From the time I boarded the plane to the time I collected my bags, the service was top notch and the airplane itself was in incredible shape. The flight, and all subsequent flights via British Airways, was comfortable with excellent food service and a large selection of in-flight entertainment, including movies, TV shows and music. The flight crew was warm and welcoming. The made me feel like a valued guest and went above and beyond to care for me as a passenger. In-Flight Accommodations Great food and great entertainment.
    Written by lhudd on November 13, 2014
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1+ reviews from

  1. British Airways are touted as a premium airline. Unfortunately they fall well below their perceived standards. A little bit about me, Im quite an experienced traveller, I have flown the London to LAX to route over 100 times in the past 6 years. I normally fly with Air New Zealand and before that Virgin Atlantic. I decided to give BA a try as they had the new A380 plane and we had recently been collecting there Avios points on a credit card (big mistake, I have since terminated the card). When booking the flight the plane seemed very busy and therefore the seats were quite expensive so I opted for economy with the intention of upgrading at check-in. The booking process online was quite simple and the email communication after booking very very good.Unfortunately the staff on check-in were simply the rudest check in staff I have ever encountered and made me doing an upgrade almost impossible. After join 3 queues at Heathrow I managed to get in front of someone who would process an ...
    Written on June 15, 2015
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