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Build.com

4.6

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 14 days
returns processing
60 day
return policy for most items - Details
good
ease of returns
Customer Service
12-24 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
14,914 reviews in the past 12 months

Highlighted reviews

700+ reviews from Google Trusted Stores

  1. Superb! Have purchased several items over time ... never an experience that was less than excellent.
    Written on February 21, 2016
  2. Good value and delivery. Not knowledgeable of Build.com performance if necessary to return a purchase.
    Written on January 13, 2016
  3. I needed to have some of our order returned and exchanged for a better size for our cabinets. They were so helpful, and our exchange went so smoothly that I was amazed. The people who helpedService like that is not that common these days, especially on-line. I would definitely recommend Build. com.
    Written on November 8, 2015
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10,000+ reviews from Bizrate

  1. I had several orders last year exclusively with Lynn Bobinger. I came back for this order to successfully seek and work with her again. She is outstanding, please reward her for continuing to do a good job for your company and customers like myself........Bruce Hawkins
    Written by Jack Daniels on September 21, 2016
  2. Your prices were great- I got three fans with free shipping, which was cheaper than two at Amazon. I only need two, but I can always use an extra fan! I would rather get a free fan than spend the same on shipping! I have two of these Air King fans at home, and they are great fans!
    Written by Kam on September 20, 2016
  3. Great selection of products. I will visit again. Earlier I order a part I needed for a kitchen cabinet and the sales person was very helpful and that why I came back again to look for the lighting I needed to match our dining room light fixture. Good customer service is hard to find these days.
    Written by Pleased on September 22, 2016
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80+ reviews from PriceGrabber

  1. I have placed several order with Build.com with few issues. When there was a problem, Maverick Schnase in customer service has responded quickly to get it corrected. I have saved him to my contact list. He is an asset to the company!
    Written by norm.cobb on January 12, 2016
  2. Boy I must live close to your warehouse. I received the disposal the very next day. WOW. Installed perfectly and is working now, the day after I ordered it on your website. Your shipping order stated the order will be shipped tomorrow. HAHA
    Written by dave.reed on January 11, 2016
  3. Lee was extremely helpful in getting all my items priced and ready to be ordered. I am and have been in the past very impressed with Build.com and how they handle situations. I told Lee you need to give him a raise. Thanks again, and am looking forward to receiving the items ordered.l
    Written by oneiaguy on January 11, 2016
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