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Build.com

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

Google Trusted Store

Over 900,000 transactions as a Google Trusted Store.

Google stands behind this store and certifies that they provide an excellent shopping experience. Learn more

Purchase ProtectionStore Performance

Google stands behind this store by offering an optional free benefit:

  • $1,000 purchase protection at no charge
  • Help if you need it
99%
on-time shipping
99.9%
escalation-free protected orders
StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 95%
accurate & undamaged orders
greater than 14 days
returns processing
90 day
return policy for most items
okay
ease of returns
Customer Service
3-6 hours
e-mail support response time
good
e-mail support quality
45 to 90 seconds
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
7,624 reviews in the past 12 months

Highlighted reviews

3,000+ reviews from Google Trusted Stores

  1. Great product, great price, came quickly
    Written on September 16, 2014
  2. Good price and it was well packed.
    Written on September 8, 2014
  3. Easy to order, good pricing, on time delivery
    Written on September 14, 2014
See more reviews from Google Trusted Stores »

4,000+ reviews from Bizrate

  1. Build.com was a good find. They have a nice inventory and great prices.
    Written by Annie on August 22, 2014
  2. Like them!
    Written by Mel Rae Mac on August 28, 2014
  3. Online shopping is convenient but can sometimes be frustrating or disappointing. I have never been frustrated OR disappointed with build.com shopping experience. THANK YOU!!!
    Written by czizka on August 18, 2014
See more reviews from Bizrate »

100+ reviews from PriceGrabber

  1. Our sales rep was helpful and made sure we received discounts that applied.
    Written by coffeetalk on August 13, 2014
  2. I found the sink and faucet I wanted and the prices were great. The sales person, Bo, was helpful and professional. I'll definitely use build.com again. Thanks.
    Written by cgmeinke on September 8, 2014
  3. The product info. answered most all the questions I had. The prices were comparable. I have to say.... So far, so good. Ok another day and I have received se of my orders. Everything in good order when I received it. Can hardly wait to get the rest and finish our kitchen.
    Written by Stroxcaldera on September 1, 2014
See more reviews from PriceGrabber »

20+ reviews from ResellerRatings.com by Answers

  1. I am just amazed at the negative reviews for build.com. I am a designer, my husband is a contractor and we have ordered thousands of dollars worth of merchandise from them without any problems at all. Our salesman Pete is always prompt to answer emails and he is so professional and helpful. Shipping times are very quick, everything is packaged carefully and I can't say enough good things about the company. If your rating system allowed 10 stars, I would give them that rating.
    Written by DesignerNW on July 24, 2014
  2. The order came by a freight truck without any advance notification. We are used to being given tracking numbers by all internet companies. This caused a major problem since our neighborhood cannot handle tractor trailers.Then we had to return 2 of the 9 items as they didn't fit the space. They gave us a return number and we shipped the items back--and they go directly to the manufacturer, not Build.com. A week after the receipt of the items, we still had no credit to our card. After calling customer service we learned the onus was on us to call them with the tracking number. They apparently only have one way communications which are TO the manufacturer, not FROM.This was never mentioned in any of the paperwork or in discussions with Customer service. It is not a good business model to ask your customer to show proof of returning something as a rule rather than an exception.We will never use them again. There are other companies out there with the same prices and goods, with better ...
    Written by shinyday on August 21, 2014
  3. Worst company I have ever dealt with. Sent me the wrong order THREE times. Finally got what I needed from Signature Hardware.com. I'm amazed they still have any customers left.
    Written by Build.com / Build.com Inc. Buyer on August 28, 2014
See more reviews from ResellerRatings.com »