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487 reviews in the past 12 months

Highlighted reviews

400+ reviews from Bizrate

  1. I get the daily e-mails showing me what's new/on sale. It's on the verge of being spam but I still like seeing what's out there and what it costs.
    Written on August 30, 2014
  2. Great shopping experience!
    Written by ace61109 on August 8, 2014
  3. Shopping is great
    Written by Mike on August 19, 2014
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1+ reviews from TRUSTPILOT

  1. The website was very user friendly. They had lots of choices and fast response.
    Written by Richard on January 19, 2015
  2. Usually only buy things from them when there is a super sale going on. really good pricing on those promos.
    Written by Brian Kwong on November 12, 2014
  3. Decent price and shipping could be better, it took almost a week to receive the shipment.
    Written by Chandler on December 11, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. RIP OFF/ FRAUD WARNING: I purchased a projector screen on the Best Buy buy.com marketplace on 11/29 with an arrival date of 12/9/14.Last week I called Ratuten when the order updates were not arriving, and they said it was not yet processed. I was concerned because it was due to arrive this week and I questioned them. The representative told me it would arrive on time. About a day later on 12/5/14 I received an e-mail confirmation stating the order was shipped via fed-ex.When it did not arrive today, I called them. First they told me the order was shipped but had no tracking number. I called Fed-ex who confirmed nothing nationwide was due to arrive at my home (yes fedex can track that.)I called them back and confronted them and was told the order was "lost" at the warehouse and not shipped. They said they needed 3-5 days to investigate, but the money cleared my bank last week, and they can't tell me anything at all.I called a third time and they claimed that they never charged me for ...
    Written by tjl34652 on December 9, 2014
  2. Sent the wrong item. Nothing but hassle. I won't be back.
    Written by jimjmIII on July 21, 2014
  3. Ordered a sauna on July 2nd. Cancelled thru their contact form on the website July 3rd, (Cannot contact them on the phone). Got an instant reply that said I contacted them but nothing in the reply said what is was about. They said they would contact me within 48 hours. No email or phone call to me, then on July 9th they charged my CC the full amount, I sent in another cancellation form, they did not reply again. So today I found their phone number on Gethuman.com, really. I called them and they said they were sorry they didn't cancel the order the day after and I would be charged for the full amount. I cancelled my CC and refuted the charges, contacted the BBB. This isn't the old Buy.com folks. Night and day. Never order from Rakuten.com. I have bought over 30k of products on Amazon so yeah I know what I'm doing.
    Written by 3dyacht on July 11, 2014
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