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Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
365 day
return policy for most items
ease of returns
Customer Service
3-6 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
5,005 reviews in the past 12 months

Highlighted reviews

2,000+ reviews from Google Trusted Stores

  1. I was a little learyof ordering pants for xc skiing for I have never tried on the brand of Sporthill pants before, but I looked at peoples opinion stating that they run a little bigger. The size I purchased were XL in womens compared to size 14-16. People were correct 16 is still to tight for me to wear in other clothes but the sporthill pants are very roomy. I am sure I will go down a size or 2 before next winter and if need be I will just have them taken in. I am pleased, thank you.
    Written on May 6, 2015
  2. Prompt service! Love this store
    Written on April 26, 2015
  3. easy
    Written on April 24, 2015
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2,000+ reviews from Bizrate

  1. Been ordering randomly since way back and never disappointed with delivery, product or service
    Written by stormin on May 4, 2015
  2. Great store and experience
    Written by martinflg on May 2, 2015
  3. Good selection and prices. Free shipping for orders over $50.
    Written by Jay L on April 18, 2015
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1+ reviews from by Answers

  1. I ordered various items for our camping trip, which ended up being the worst experience ever ordering items online.They said the items would be there within 7 days. I then called them after 3 days, where they said they needed some more information regarding the credit card, which I then provided. 4 days later I then call again really wanting my parcel to be shipped so it would arrive on time. I was the met with the rudest customer service, that proclaimed me as being a criminal and doing criminal behavior for ordering this with my wifes credit card. After spending several hours trying to fix this and them having to call my wife, they finally shipped it. So if you dont mind spending 7-8 hours extra on the order, being called a criminal and the extra week of delivering then they are an excellent place to order from.
    Written by dallmorten on September 25, 2014
  2. Extremely rude customer service staff ( Lenny)spoke with a man named Lenny about why my package was not at my house since I had ordered two day shipping paid three times as much what the shipping fees were and he was rude disrespectful never apologized and said that when anything is ordered they need a full day to process the order. You also said there are small company and I stated if you're small why can't you get on the ball and put my one item in a box and get it to me in two days like promised.. Do not order from this company they don't care once they get your money!
    Written by Bsmmickley on January 24, 2015
  3. Ordered running sneakers online. When they arrived, they were USED shoes. The soles were dirty, the shoelaces were undone, and the paper packing stuffed in the toe boxes were pulled out and floating in the box. UNBELIEVABLE. DISGUSTING. I will never place an order with Campmor again.
    Written by bryancsmith23 on July 31, 2014
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1+ reviews from TRUSTPILOT

  1. This company has terrible customer service allows their staff to be disrespectful to customers on the phone gives no apologies for not receiving a two-day shipping item after three days because they say they need a full 24 hours to process one item.. Spoke with a customer service representative named Lenny was super rude and unapologetic that I have not received one item that I ordered on Wednesday evening and here it is Saturday and I still don't have my item..extremely unsatisfied will never order from this company again!!
    Written by Sarah on January 24, 2015
  2. I've ordered from Campmor for years, and even stopped into the store once when I was traveling down the East coast. Their catalog is a small, black&white cheap affair that keeps their costs down... the website is pretty decent, item descriptions are good and the Q&A section is helpful to get that little bit of extra info. Pricing and shipping are very competitive with massive warehouse corporations.
    Written by Marlana Harrison on June 9, 2014
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