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Christianbook.com

4.6

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
accurate & undamaged orders
less than 10 days
returns processing
60 day
return policy for most items
good
ease of returns
Customer Service
0-3 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
97,058 reviews in the past 12 months

Highlighted reviews

90,000+ reviews from Bizrate

  1. The shopping experience was great. The shipping page was a bit confusing. The question at the bottom was unclear. I just wanted to make sure my name was included in the shipping label, as the order is going to a business address. We receive orders for several different people, and their names often don't show up on the label, which makes it difficult to know who actually ordered the items.
    Written by Carine on June 24, 2015
  2. I have others tell me about other sites where they said the prices were cheaper but I have found that ChristianBook store has had the cheaper prices which I like very much!!!
    Written on June 25, 2015
  3. Good price for VBS supplies!
    Written on June 24, 2015
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1+ reviews from ResellerRatings.com by Answers

  1. I recently placed an order with Christian Book Distributors and they completely messed up the order. The estimated shipping date was for the day after I placed the order, and it was supposed to arrive several days after it shipped. Instead, I waited for nearly two weeks for the order to ship (and I had to contact them first). I received an email the day after I contacted them from one of their representatives telling me that the order had shipped, but two days later I received an the shipping confirmation email, leading me to believe that they lied about shipping the order. And finally, when the order arrived several days after the second email telling me that my order had shipped, I opened the package to find that one of the items was missing, having been replaced with something that I did not order.After receiving the shipment of incorrect items, I contacted them where they gave me the complete runaround through the course of several days and emails, and after I had told them ...
    Written by JUNIORB on January 3, 2015
  2. SUPERB customer service and great selection. I enjoy finding hidden bargains on the CBD site, like great CDs for $1.99 or close-out books. One time a CD wouldn't play, and they shipped me another right away. Definitely one of my favorite places to shop for gifts and inspirational materials.
    Written by Christian Book Distributors Buyer on August 30, 2014
  3. DO NOT ORDER FROM CHRISTIANBOOK.COM. THEY ARE ANYTHING BUT CHRIST LIKE. FALSE INFO WAS PROVIDED REGARDING THIS PRODUCT. I CONTACTED CUSTOMER SERVICE & THEY DID NOT CARE, WERE RUDE & BASCIALLY TOLD ME TO KISS THEIR BUTTS. I HAD EVEN PAID FOR 2 DAY SHIPPING TO GET THE CD IN THE FiRST PLACE. THEY SAID I WOULD HAVE TO PAY TO RETURN THE TRACK. THAT WOULD COST MORE THAN THE CD ITSELF. I see this situation as Satan trying to stop a Christ sent message to the world. AGAIN christianbook.com is EVIL EVIL EVIL!!!!!!
    Written by ilsna on February 6, 2015
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1+ reviews from Viewpoints.com

  1. I've been a very happy CBD customer for many, many years. With two ways to browse and three ways to order, it's always been fun, fast and easy. They always have something for everyone and often times I have to put so much back because I end up putting half the site in my basket before I've realized it.
    Written by KReecey on August 26, 2014
  2. I buy a lot of books, and I occasionally find good deals on Christianbook.com. But I would say that this site is only adequate for books. I've found better deals other places lots of times, so it's rare that I end up buying a book on here at the best price.
    Written by utlegospam on July 21, 2014
  3. False descriptions & customer service said I would have to pay for shipping to return the product even though they were in the wrong. I had even paid for 2 day shipping to get the product so I lost more on shipping than what the product itself cost. Customer service was very rude & did not reflect any Christian values. EVIL!!!!!!!!! The kind of place that gives Christ a bad name in unbelivers eyes.
    Written by ilsn on February 6, 2015
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