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5,307 reviews in the past 12 months

Highlighted reviews

5,000+ reviews from Google Trusted Stores

  1. Fast service. Quick delivery. I simply uploaded a PDF copy of my prescription & Coastal did the rest. I & my husband will be returning when we need refills.
    Written on March 18, 2017
  2. Extraordinary range of options, clear communication, speedy shipping once a slight hiccup (a part being o/s) got rectified. Now recommending them like an evangelist.
    Written on March 19, 2017
  3. Good company. Customer service nice and easy to deal with. Purchases are good and if you have a return they are easy to deal with. Would highly and do recommend
    Written on March 25, 2017
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1+ reviews from

  1. The standard lens said they were anti reflective but they are clearly not.
    Written by zenfix on January 14, 2017
  2. They brand themselves as some high end glasses retailer, but that's just the website. Support never responded to my emails. The glasses was not shipped after a week. It's probably made in China and sold for 3 times as much....
    Written by afdsasdfwfwdfdfw on January 17, 2017
  3. I use to recommend coastal to everyone. Now I am telling the same ppl to have any glasses they received from coastal taken to an optometrist and have the prescription read. I recently discovered that one of my Coastal orders had the wrong prescription lenses. I ordered -.50. Even uploaded my prescription to Coastal online and somehow Coastal sent me a pair of glasses with -1.00 prescription lenses. Currently I am getting the correct lenses inserted as we speak through my optometrist for a lovely $115.00. That was using my insurance. I emailed Coastal to see how they would fix THEIR mistake. Well they didn't. Since this particular order was on a promotion they had going at the time Coastal would only credit my account $15.00. Really $15.00 dollars? Not, "hey mail us your glasses and we will put in the correct lenses that was listed in your order." You cant even get a pair of glasses on their website for $15.00. So lets just say I use their stupid $15.00 credit towards a purchase. I would still have to pay the difference on the the new glasses and shipping as well. So I would be out of pocket MORE money on top of the $115.00 I am paying for the optometrist to fix Coastal's MISTAKE. What is so infuriating about this whole process and the multiple emails to Coastal is that they fail to see that had my order been CORRECT in the first place that I wouldn't even be going through this ridiculous excuse for a Company's way of correcting a mistake that THEY DID. I wouldn't be out of pocket ANY money. How about you send me the lenses I ordered in the first place? Seriously LAME. Our Promise "No two eyes are alike, and we’re here to get you exactly what you need. If anything – literally anything – is less than perfect we commit to making it right every time." I suggest you delete the "EXACTLY" out of your promise because it is BS. What I EXACTLY need is the prescription -0.50 that i ordered and i still and will not have from Coastal, well unless i pay the difference because clearly ppl want to fork out more money for someone elses mistake.
    Written by Veefox on September 29, 2016
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