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Compact Appliance

4.3

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
accurate & undamaged orders
less than 7 days
returns processing
60 day
return policy for most items
good
ease of returns
Customer Service
3-6 hours
e-mail support response time
good
e-mail support quality
45 to 90 seconds
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
2,534 reviews in the past 12 months

Highlighted reviews

1,000+ reviews from Google Trusted Stores

  1. Quick delivery ! as described
    Written on February 19, 2015
  2. I placed the order at 12:30 pm Wednesday and it arrived before 10:00 am Friday. Great service!
    Written on January 27, 2015
  3. They called us to obtain the street address. we received the package 2 days later. If we ordered it at Lowe's it was going to take 10 days. Hurrah for Amazon and this vendor.
    Written on February 14, 2015
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800+ reviews from Bizrate

  1. Excellent website !! Very easy to navigate. Excellent product info. and prices. Plenty of customer reviews to scan to ensure that the product is reliable and worth the money. I hope it gets here as fast as it took to decide which product I wanted !!!!!!!!!!! Nice job people, keep it up !!!!!!!!!!!
    Written by Chiefcoop on February 4, 2015
  2. My first encounter with Compact Appliance. All I can say is that their website is easy to use and informative.
    Written by bunny on January 14, 2015
  3. So far a good experience
    Written on January 6, 2015
See more reviews from Bizrate »

80+ reviews from PriceGrabber

  1. the website expired too soon, I had to try 3 times before I bought the products. I just ordered today the products, but I hope because of the reviews that everything will e ok.
    Written by vorizaga on February 17, 2015
  2. They have the products that fit the needs of my Fire Department and the purchasing process is very satisfying
    Written by njfirechief on January 22, 2015
  3. I have used Compact appliance twice for two separate purchases. Both times have been very positive purchasing experiences and I would definitely recommend their store to a friend or relative. I love the frequent deals plus free shipping. The products they sell are all very highly rated and you can find a large selection of items in each category.
    Written by ebaystack on October 21, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. This place is a,RIP OFF I WOULDNT SUGGEST ANYONE ORDER FROM THEM....I ordered a washer/dryer combo and I was disappointed in it, so called to return they only give back 85% of what you paid. It was brought by freightliner so I have to pay them 300-500$ to return & only paid 700$ for itreally aggravated customer
    Written by penny_wheatley on January 20, 2015
  2. Like being sold an extended warranty only to be told it doesn't cover your appliance during the warranty period? This is your store.Like paying for shipping and a 15% restocking fee for an ordering error? Buy here.If you want to be treated better, buy from anyone else.
    Written by divedds on February 2, 2015
  3. I ordered a freezer from Compact Appliance without having read any reviews about the company. Then I looked them up and found only negative reviews. Worried, I tried to cancel my order but could find no way to do so on the website. I sent them an email asking to have my order canceled and my money refunded but they never responded, beyond automated pre-written messages.However, the freezer arrived in three days, well packaged, with no issues. So everything appears to have worked out, though I was unable to cancel.
    Written by Compact Appliance Buyer on September 10, 2014
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