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Google Consumer Surveys
Based on 1,229 responses*
Detailed Ratings
Ease of set-up
Ease of use
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631 reviews in the past 12 months

Highlighted reviews

600+ reviews from Bizrate

  1. Chole Dell because of past experience and current recommendation by buyer/seller from a large insurance company. Did not care much for keyboard that came with previous Dell. Have found a much better compaq keyboard at a junk store.
    Written on November 4, 2015
  2. I have had several Dell products in the past and have always been satisfied. The only problem I have is that the touchpad is intermittent and not always responsive. Luckily, I use a mouse, so I don't have to rely on the touchpad. Unfortunately, this limits the flexibility of the laptop to use in other places than my office.
    Written by Ian on November 13, 2015
  3. I have had several Dell products in the past and have always been satisfied. The only problem I have is that the touchpad is intermittent and not always responsive. Luckily, I use a mouse, so I don't have to rely on the touchpad. Unfortunately, this limits the flexibility of the laptop to use in other places than my office.
    Written by Ian on November 13, 2015
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1+ reviews from お財布.com

  1. 長年使ってきたWindows7のディスクトップがかなり遅くなってきたので、 DELLのノートPC Inspiron15 3000シリーズを買いました。 サクサクと動くので、これまで感じていたストレスがなくなり、 満足です。
    Written by フックマン on March 4, 2016
  2. 吟味しながら欲しいスペックのパソコンを買うことができました。最初からインストールされていて一度も使わないようなアプリケーションがないので快適に使うことができます。即納品ではなかったので到着まで時間がかかりましたが、動作・価格ともに満足しています。毎週のように割引内容が変わるため、買うタイミングを見極めるのが難しいのでそこだけ☆-1。
    Written by 三鷹 on May 22, 2016
  3. パソコンが古くなっのですが、モニターはまだ使えるし、本体だけほしいと思っていました。 メモリーやハードディスクの容量、必要なソフトウェアなどもある程度選べたので、必要なものだけ自分でカスタマイズしました。 結果として家電量販店で同程度のスペックのものを買うよりも安くすみました。 安いといっても、動作も快適で、今まで以上にネットライフが楽しめそうです。
    Written by minakong on March 7, 2016
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1+ reviews from

  1. You would have to be a gambling man to buy a laptop from Dell. I work for a large engineering company that lease Dell computers. We recently upgraded the majority of our laptops in the Melbourne office. A significant percentage of these perform far below specification or crash when stressed. Dell customer support has been deliberately difficult. They refuse to acknowledge there is a problem, let alone do anything about it. Buy a Dell computer at your own risk.
    Written on September 8, 2016
  2. Will never own another Dell. My first one had proprietary issues that eventually crapped out. Got another one, and it has proprietary issues as well - just not the same ones. One of the biggest issues is that it won't stay connected to a wifi. There is something wrong with the wifi connection driver and nothing fixes it. Dell can't even fix it. So it disconnects every little bit and ya have to reconnect. It's just annoying. Another major issue, Windows 10. The update completely destroyed my computer. After hours on the phone with Dell, we finally got it back to factory settings. They told me to wait a few months (2 or 3) and the bugs would be worked out by then. That was over a year ago - the bugs still exist. Doesn't look like I'll ever be doing the "free" upgrade. It may not cost money, but it'll cost you hours and hours of time to fix the upgrade. Another very annoying aspect of Dell, all the advertisement apps and products that come pre-installed on Dell computers that can NOT be uninstalled. You just get to put up with them popping up randomly to get you to install whatever it is.Dell, you're just not what you used to be. For work I bought a much cheaper computer, has everything my dell does AND it folds all the way back to use as a tablet, and it's far more reliable. I'm so annoyed with the connection issue with my Dell that I think I'm about to scrap the whole thing and go buy a cheaper brand with the same specs, no "free software" to be pre-installed, and have the reliability I'm looking for. Sorry Dell, you've lost another customer.
    Written on September 2, 2016
  3. I just wanted to list my experience with a new Dell laptop. I decided to replace a laptop with a brand-name one. It seemed like it would be the best option for future-proofing things, and giving reliable quality for peace of mind. So I bought a brand new Dell Vostro Core i3 laptop a couple of weeks ago, as a present for my girlfriend.The second time I used it there was an error message, something like "Your system will operate slower and the battery will not charge. Please connect a Dell AC adapter for best system operation." It was a Dell power adapter, the brand new one that came with the laptop! Then the laptop rebooted, got caught in an endless cycle of tests and screen flashing and incredibly loud beeping. We had to quit out of that. Later we risked the power adapter again and it was fine. But it got me really worried about the new laptop. Should I return it? Then she'd be without a laptop for who knows how long.I started looking into it, and why a Dell laptop might be bothered about who made the PSU it was connected to, and how it would even know that. I was irritated by what I discovered. I find out that Dell add chips and a fragile pin to their PSUs, so if it isn't a DELL PSU the laptop knows. Why? So that if you aren't using a Dell PSU their laptop actually disables battery charging, and slows the PC down significantly. Incredibly mean-spirited, forcing you to keep buying their own PSUs if you don't want the laptop to work at a fraction of its potential. And the power adapter cable has a thin pin in the centre. I'd never seen a power cable like that before. It certainly didn't seem as sturdy as the ones I was used to, that were just a thick, unbreakable tube. And I was right. Online comments showed that the pins bend and break easily. They, in conjunction with the adapter's identifying chip, are a weak point, a designed failure point. It is something I abhor - inbuilt obsolescence - designing things so they are prone to breaking, forcing you to buy more premium-priced replacement PSUs, increasing a company's profits at the expense of product quality and the environment. Or the pin can break off inside the laptop power connector, meaning a very expensive repair. Comment boards show all sorts of problems with Dell PSUs, often ruining the laptop. I didn't know any of this beforehand, or I'd have never bought a Dell laptop. It was only after the error appeared that I Googled it and found pages and pages of unhappy customers. Some took to the level of removing a chip from a Dell PSU and soldering it to the laptop motherboard to try and get round at least some of this attempt by Dell to cripple their laptops. It is wasteful, dishonest, unethical behaviour and I am really disappointed in Dell. I had thought a branded laptop meant quality, but it is actually just greed.This is further illustrated when you try to get support. If a company had faith in their products they would offer support without question, for the lifetime of the product, or at least for 5-10 years. Not so with Dell. They won't support you unless you enter individual codes from underneath the laptop, so they can then cut off support after a short period. They don't trust the quality of their equipment enough to just support it, implying they know it will have problems and they want to cut support off as quickly as possible.I should also add that the laptop included lots of installed software I don't need, including services running in the background. I looked into some of them and they were Intel spying services - things to enable backdoors into your PC, but which Intel won't talk about. Basically spyware for media and IT corporations, and enabling DRM so they can do things to your PC and its software. I think "Intel Content Protection HECI Service" might have been one of them, of which Intel famously said: "we cannot give any information regarding the Intel Content Protection HECI Service, and Protection FW Intel Integrated Clock Controller. It's an Intel policy." Of course, Intel are known for building DRM into their hardware for the big media corporations, but it is annoying to buy a new laptop with that crud enabled and running secretly.
    Written on January 2, 2016
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.