Search Images Maps Play YouTube News Gmail Drive More »
Web History | Settings | Sign in

dermstore.com

4.5

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & Delivery
0-3 days
average delivery time
greater than 98%
accurate & undamaged orders
Customer Service
12-24 hours
e-mail support response time
2 to 3 minutes
phone support response time
5 star
4 star
3 star
2 star
1 star
17,738 reviews in the past 12 months

Highlighted reviews

8,000+ reviews from Google Trusted Stores

  1. Love Dermstore's monthly BeautyFix subscription box! One of my favorite beauty boxes! Great selection of samples that I otherwise would never get to try..
    Written on January 18, 2017
  2. Everything was easy to find on website, I like the discount for auto ship, I like autoship availability, arrived sooner than expected, quality merchandise.
    Written on January 22, 2017
  3. I was able to find a coupon code online that allowed me to save an extra 20%. The order arrived in a reasonable amount of time as well. I have never had a problem with Dermstore.
    Written on January 25, 2017
See more reviews from Google Trusted Stores »

9,000+ reviews from Bizrate

  1. Dermstore is the only company other than Hand and Stone, that carries my products. I live about an hour away from my spa, and so having it delivered is very convenient.
    Written on February 7, 2017
  2. I noticed the second container of Green Cream that I ordered last time seemed to have lost its potency. I'm hoping that possibly using it quicker I'll find it better
    Written by Moose on February 7, 2017
  3. The website design, especially for tablet users, needs some work. I've had a lot of issues in the past with ease of navigation as well as the checkout process.
    Written by MyBeautifulFlaws on February 8, 2017
See more reviews from Bizrate »

1+ reviews from ResellerRatings.com by Answers

  1. Received my items very quickly. They were just as described on the website, sealed, and nothing was near the expiration date. They were authentic products and I am very happy with my purchase. Will buy from Dermstore again. Thank you.
    Written by Ashbrat on January 15, 2017
  2. They are great site to purchase beauty products. The customer service is great in my experiences. I just had a call with them to issue the order that I just placed. When I explained to the representative. She immediately helped me solve problem, and I am really satisfied with their product quality and plus their customer service. Dos on 03/31/2016. Again I am really thankful to whom that I just spoke to and helped issued my problem.
    Written by c_andy0591 on March 31, 2016
  3. This was my first time ordering from Dermstore. I ordered a product as a gift and the wrong product was sent. I called the customer service line to let them know of this. NOT ONCE did this person ever apologize. This was the most rude customer service rep I have ever spoke to. They told me the person who received the gift would have to go through the trouble of returning the product in order for them to received what I originally purchased for them. In shock that they would not fix their own problem and sent the product I bought, I offered to buy a new product, so the receiver of the gift would get the correct thing. I asked if I could get a discount to send the correct item (hopefully). The guy on the phone told me he could give me 10% off and that is the best he could do for me...Ridiculous. I asked to speak to a manager and was told no because the manager would tell me the same thing. I insisted and he said he could send me the "escalated customer line if I would consider myself irate". Absolutely unbelievable and disrespectful service just to try and get a product I originally order. I would never recommended this company as clearly they do not care about their customers.
    Written by rachel_kramer on January 27, 2017
See more reviews from ResellerRatings.com »