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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & Delivery
3-5 days
average delivery time
greater than 98%
on-time delivery
greater than 98%
accurate & undamaged orders
Customer Service
24-48 hours
e-mail support response time
2 to 3 minutes
phone support response time
5 star
4 star
3 star
2 star
1 star
76,724 reviews in the past 12 months

Highlighted reviews

70,000+ reviews from Bizrate

  1. The convenience to order this product on-line is the leading reason why we use Dr. Foster and Smith, and our desire to make our pets comfortable and healthy as they age.
    Written on February 5, 2017
  2. I have ordered products from your catalog for over ten years. I have shopped for booth dogs and cats. Love your stuff, but Really love your sales. Fits my budget better.
    Written by Bev on February 8, 2017
  3. Great company to do business with I order almost every month with no problems ever. Returns are easy and fast, and when I call I can always speak with a friendly human
    Written by Jesse on February 2, 2017
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3,000+ reviews from Bazaarvoice

  1. I always enjoy shopping with Drs. Smith and foster! Excellent selection of food, dental items, etc I have no fear when I start online with Drs. Foster and Smith.
    Written on October 15, 2016
  2. I enjoyed the ease, shopping online. Products are mostly reasonably priced. Concerned of hard plastic made on item I ordered, only time will tell of the quality.
    Written on October 15, 2016
  3. My complete order was delivered within a week of placing the order. I have been able to find products at Drs Foster & Smith that are not available in local stores.
    Written by Aussie8661 on October 13, 2016
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1+ reviews from by Answers

  1. Had to order a new canister for Ro unit when ordering it was past the cut off time for next day which poped up every step of the ordering process ordered anyway expecting it to ship the next day but received email 2hours later that it shipped and will get it tomorrow that's what i call good service love foster and smith
    Written by Aquaman275 on May 17, 2016
  2. I ordered 7 bags of rabbit treats about a week ago. Shipping said it would take about 5-7 days. I received my correct order on time! I was reading all these bad reviews and started to get worried that I would get the wrong product or it wouldn't come for weeks but Drs. Foster and Smith proved them wrong. I had ZERO issues and 100% customer satisfaction. Price was cheap too!
    Written by bl_kacz on January 25, 2017
  3. I haven't been just a one or two time ordering customer. Besides the wrong product being shipped and then having to wait for what I ordered they have been on backorder for a product that is available through the manufacturer as well as other companies online and just extended it another week. Who knows what they will say after that. Undependable, Are there really vets who run this business? How can you "run out" of a product that the manufacturer has plenty of? I will not be ordering ANYTHING any longer. I now have to wait again while I wait for my order from another company. AND THAT'S HOW YOU LOSE CUSTOMERS - ONE AT A TIME
    Written by scarlet628 on October 15, 2016
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