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Drs. Foster and Smith

4.6

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
accurate & undamaged orders
less than 14 days
returns processing
outstanding
ease of returns
Customer Service
6-12 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
60,101 reviews in the past 12 months

Highlighted reviews

60,000+ reviews from Bizrate

  1. I am trying to get rid of snails in my fresh water tank, I am hopeing this will do it.
    Written by Dick on February 5, 2016
  2. It's my first purchase from this merchant. So far, so good!
    Written on February 3, 2016
  3. Drs. Foster & Smith is my go-to store for everything I need from meds to beds! I have been a customer for 26 years and I have never, repeat NEVER been disappointed in my purchases. Their prices are more than fair, their quality is second to none & their service is top notch. I just hope that the trend continues now that Petco has bought them out.... (I will add that this particular issue is the ONLY thing I was dissatisfied with...)
    Written on February 5, 2016
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1+ reviews from ResellerRatings.com by Answers

  1. I've shopped with Foster and Smith for years and never had a bad experience. I returned a dog coat that didn't fit and received a full credit. Many internet retailers, charge a restocking fee. One reviewer complained about late delivery of medication, and said that caused his dog's death. I'm sure that he could have gotten a few doses from his vet. He shouldn't have been cutting it so close anyway. It's either a fake review, or he isn't a very responsible dog owner and Drs. Foster and Smith shouldn't be faulted. Since I can't drive, having their high quality dog food delivered to my home is much more convenient than struggling to get a 28lb. bag home on the bus.
    Written by mrogers3000 on May 27, 2015
  2. I ordered the exo terra 36x18x12 low terrarium from dr foster and smith on the 13th of February, waited until the 18th and still didn't receive a shipping confirmation email so I called them. The lady put me on hold when I told her what my order number and name is.. Then she told me it had been shipped out on Monday the 16th of February and that they would send me a confirmation email.. Waited until the 18th and then I emailed them asking where my confirmation email was and they sent me one on the 19th saying it shipped out the day before.. Days after the day the lady on the phone claimed it had shipped out.. And another thing is the tracking number link for the "ups ground" sent me to fedex.com when I clicked on it and it says the tracking number doesn't exist, so I go to the ups website and it also doesn't exist there either. These people are full of crap! That tank better not be cracked or broken or I'm raising holy hell!!
    Written by alexsandriaparks85 on February 22, 2015
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