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drugstore.com

4.3

Ratings are based on data from Google Consumer Surveys, Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 98%
accurate & undamaged orders
greater than 14 days
returns processing
30 day
return policy for most items
good
ease of returns
Customer Service
3-6 hours
e-mail support response time
45 to 90 seconds
phone support response time
Google Consumer Surveys
Based on 615 responses*
Detailed Ratings
Prices
Product quality
Returns
Selection
Service
Shipping cost
Shipping speed
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
811 reviews in the past 12 months

Highlighted reviews

700+ reviews from Bizrate

  1. best!
    Written by DONGWEI YUAN on August 10, 2015
  2. Enjoy the convenience of ordering on line and not having to go to the drugstore. I am 87 years young and appreciate having my shopping easier and items discounted.
    Written by Elsie on August 10, 2015
  3. A good variety of products are available from drugstore.com and usually find the exact item or a different product containing similar ingredients. The ease of using the site keeps me returning to drugstore.com. Always pleasantly surprised at the speed of which an order arrives.
    Written by Belle on July 31, 2015
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10+ reviews from ResellerRatings.com by Answers

  1. I am happy with Drugstore.com for the most part. I like their honest way for the customer to use their "Drugstore.com dollars". Customers don't need to enter any code nor press an impossibly small button to use their dollars. Also, "Free Shipping" is already selected automatically, instead of making the customers re-check the box for shipping options. I find that to be a very honest and nice way to treat customers.The way Amazon.com would sneakily try to charge for standard shipping if you don't pay close attention is very distasteful. So, I try to buy from Drugstore.com if I can.Having said the positives, I did have a bad experience in the past. My prescription order was cancelled for no reason other than their mistake. It has inconvenienced me quite a bit, so I don't plan to order prescription medication from them anymore.
    Written by nikonightshade on October 5, 2014
  2. I would have to say, when i read the reviews about drugstore.com i didnt even want to order from them. But i decided to give them a chance. I placed an order on 9/18 and it was shipped the same day. It was delivered on 9/21 on a SUNDAY!!! I couldn't believe it. I've never received a package on a Sunday. It was shipped and delivered so quickly. And the best part...I received everything and in excellent condition. Nothing was broken or used like some people stated in their reviews. I was absolutely impressed! I will definitely order from them again. I was very happy with my order. i think some people may have had problems with returning items. i can't speak about their return policy or procedures because i didn't return anything, but my opinion with returns online is that i never expect them to go easily. you usually have to pay for return shipping and then wait a long time for the money to get back to you. when i shop online i always do so expecting that i will not be able to return ...
    Written by moni1022 on September 23, 2014
  3. I am writing to express my pleasure with Drugstore.com. Every time I place an order, it arrives in the most timely manner and this is with the free shipping for orders over $35. Saving money on shipping and arriving rapidly is the main reason I shop with Drugstore.com. There selection is very good, as well. Thank you so much for such great service.
    Written by skimmy on June 24, 2015
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1+ reviews from TRUSTPILOT

  1. Service is top notch. We had an issue with an item not arriving as advertised. Not only did they refund me, they provided a store credit for future orders.
    Written by Bradford Lubbock on June 30, 2015
  2. I've only have positive experiences with them, especially with their customer service team. They may not have the best prices, but once in a while they have awesome deals and sales. Great business practices, and very honest.
    Written by May on May 18, 2015
  3. I checked the site everyday for sales items.
    Written by Daniel Fawn on September 15, 2014
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1+ reviews from Viewpoints.com

  1. I have been shopping with Drugstore.com for just about a year and they have a couple really good points, and one pretty big fault. The things I like the most about Drugstore.com is that they have great customer service. Each time that I have had to contact customer service,it has been a pleasant experience. The agents seem to really care about the customer, which adds to the shopping experience and makes the whole thing easier and more enjoyable. The other thing that is a huge plus for them is that they have a huge selection of many many different products, from many many different brands. I have been able to find stuff that stores dont sell here. The biggest flaw that I've seen with them is their shipping price. If you spend a lot of money it isn't a big deal, but if you only buy a couple small things then it seems a little outrageous for the price. Overall, they are a good online store. The website is designed well, and I don't have any big problems with them besides the shipping ...
    Written by ifish42 on December 21, 2014
  2. With two small kids it is hard for me to go out and run errands a lot. I depend on the internet to do most of my shopping and I have found that this website is a wonderful online drugstore. I can buy pretty much anything I need for bath and beauty needs, as well as over the counter medicines and vitamins. They also offer some household items and pet items. Drugstore.com has sales all the time so pricing tends to be cheaper than going to the store to shop. I also find that I buy less when I shop on this website, there are no enticing items to buy when I am waiting in line! I have been ordering on here for a few years now and have yet to be disappointed with anything I have bought. Shipping is always fast and is free over $35. Ease of Use They have categories at the top of the website or you can search for what you need. Product Selection Everything you can think of that is drugstore related. Product Pricing With frequent promotions, I find the pricing to be very competitive. Shipping ...
    Written by willowjen on November 8, 2014
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.