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Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

Rating: Approved
August 2013

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
accurate & undamaged orders
greater than 14 days
returns processing
30 day
return policy for most items
ease of returns
Customer Service
3-6 hours
e-mail support response time
5 star
4 star
3 star
2 star
1 star
8,635 reviews in the past 12 months

Highlighted reviews

8,000+ reviews from by Answers

  1. the runners I ordered were great and just what I wanted. However the shipping was very slow and left me hanging until the day of my party and i even went searching for the mail truck in order to get my package 3 hours earlier. It's really unfair to say 5-10 business days when it takes the maximum and there was a bunch of days where there was no movement in the tracking info.
    Written by dvoraliebster on August 15, 2015
  2. I love all the merchandise! Thank you for the great prices
    Written by Mae_schools on August 20, 2015
  3. Your product is wonderful and just what I needed. The shipping time was very fast. I would recommend you to everyone. You are an honest and quality company to work with. Thank you so much!!
    Written by k_wells1247 on August 20, 2015
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10+ reviews from TRUSTPILOT

  1. Ordered the royal blue chargers, they are not royal blue and do not look anything like the picture on their site. They are navy blue, in fact they are so dark they almost look black. If you are looking for a nice lighter blue for the summer time do not order. When contacting them all they say is the colour is different on different computers and then they give me their return policy. I don't want to return them, I just think the colour description should be better.
    Written by Lesley Carter on May 21, 2015
  2. The product (silk roses) looked absolutely NOTHING like the picture. I contact them about returns. Operator tells me that I can avoid their 20% restocking fee by making exchange purchase and specifically said the amount of the exchange didn't matter. Made a small purchase and sent the order number back with the return. Still charged 20%. Contact them again and told exchange value has to be 50-60% of original amount which they claim is "standard global practice". This is stated nowhere on the site!
    Written by Val Cooke on August 4, 2015
  3. How can I give ZERO stars? I ordered 70 silk sunflowers for my daughter's wedding to use as placecard holders. ( $ 24.98 + tax and shipping). Such a deal right? When the flowers came they were in terrible condition 3 were "heads" only with no stems, folded and crushed petals. I counted there were only 64 total sunflowers in 4 bunches 25, 14, 13 and 12. So I called. I was told that they could not send individual stems so they would refund me $1.45 the prorated cost of the 6 flowers I was missing. I asked them how that would help with the total number of placecard holders I needed, I didn't want money I needed the flowers. They then offered me 50% back again I asked how that would help with the total number of placecard holders I needed. I then said they could pay and I would just return them, after all it was thier mistake and I would reorder They said no and if I returned then I would get charged a 20% restocking fee! Raelly? I have to pay for their mistake. What? After an hour on the ...
    Written by Ann Christensen-Moore on June 26, 2015
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