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Electric Generators Direct

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1,303 reviews in the past 12 months

Highlighted reviews

800+ reviews from Google Trusted Stores

  1. SHipping was Fast and FREE, so that makes quite a statement in my book..
    Written on April 24, 2015
  2. The generator arrived on time after a call from the shipper to arrange the drop off. Trailer was shipped separately on a different day. The purchase experience went very well and I would recommend Electric Generators Direct to all friends and family.
    Written on April 12, 2015
  3. Electric Generators direct sent my Honda EU2000i faster than I expected. It is great and started on the second pull once I put oil and gas in it. I am more than satisfied by quality and price.
    Written on February 20, 2015
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300+ reviews from Bizrate

  1. Very easy buying experience.
    Written by Florida Hank on April 27, 2015
  2. None
    Written by Lando on April 30, 2015
  3. A+++
    Written by Doug on March 30, 2015
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50+ reviews from PriceGrabber

  1. excellent service
    Written by davidmriggleman on May 18, 2015
  2. Very easy to deal with this is my second purchase from them.
    Written by jeryzuko on March 9, 2015
  3. Very organize web site that I can pick up wherever I need
    Written by grace.electric12 on February 5, 2015
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1+ reviews from by Answers

  1. Ordered and received our Honda 2000i combo from these guys. When I first ordered they called and emailed they needed a code from the credit card company which concerned me. I called the customer service rep and they explained when billing and shipping addresses were different for this large of a purchase, they needed to verify. Customer support was very helpful. After everything was approved I received a backorder email that put the order ship date out 2 days. After that everything shipped and came as expected. The generator covers and the extention cords are of great quality and was better than expected! Fired up the generators and all working great. Would buy from again. Ordered from originally and got totally jerked around and had to dispute the charge to get my money back!
    Written by timhoffman on April 26, 2015
  2. Ordered a 4 inch water pump from them last year. I installed the pump and began using it this irrigation season, 10 months after purchase and still within the one year warranty. After 8 hours of use, the pump housing fell apart, total of 5 leaks throughout and due to the internal components falling apart. After contacting this company for warranty parts, they initially delayed sending me anything. At one time, was told that the replacement part was on its way, just to find out two weeks later that nothing was ever sent. After calling back, they sent me a part for a 2 inch pump, after clearly and several times emphasizing that it is a 4 inch pump. After receipt of this 2 inch part, I've called several times trying to get the right part. I've been hung up on, sent to people's voicemails, told i would be called back and never called, experienced several people using rude and condescending conduct. My recommendation is to STAY AWAY from this company. They have not integrity and will lie ...
    Written by salamander11 on May 15, 2015
  3. Before I ordered a generator from these guys, I checked the prices and asked if there were any upcoming sales. I was told no, yet before I even received the generator, the item's price was reduced by 10%.I was told that this was a promotion run by the manufacturer and that my generator was purchased prior to the effective dates of the promotion.I was further told that to return the unopened generator would incur a 25% restocking fee of $250.When I expressed my displeasure, the representative became very terse and hung up on me.This prompted me to file a price protection claim with my credit card.i will not purchase anything from these folks again - there are better ways to do business.
    Written by rcas3 on August 26, 2014
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1+ reviews from TRUSTPILOT

  1. I purchased a generator from this company and it arrived in a severely damaged condition. I contacted Electric Generators direct and asked them for a replacement or my money back. They first stated that they would take care of me and then came back with an offer to credit me $150 for a generator with "cosmetic" damage. The damage was to the muffler assembly and the manufacturer's tech support advised me against operating the generator with a damaged muffler assembly. Only after I informed them of me seeking legal counsel and the advise of my social network, did they finally take the generator back from me. The end result, I was without a generator for over 2 months and it caused me a lot of inconvenience. This was mostly definitely, my worst online shopping experience. I would advise against doing any business with this online reseller.
    Written by Glen Kurisingal on January 9, 2015
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