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etrailer.com

4.3

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 70%
accurate & undamaged orders
less than 14 days
returns processing
60 day
return policy for most items - Details
okay
ease of returns
Customer Service
6-12 hours
e-mail support response time
2 to 3 minutes
phone support response time
5 star
4 star
3 star
2 star
1 star
52,444 reviews in the past 12 months

Highlighted reviews

30,000+ reviews from Shopper Approved

  1. After adding items to shopping cart had to backspace to get back to the page i was previously on - no link to go to where i was. Overall, i think your site is great.
    Written on January 11, 2017
  2. Quick and easy purchase. Had to return previous item as wrong one was ordered. Obtaining RMA was easy and quick. Great customer service, as rep was pleasant and helpful.
    Written on January 14, 2017
  3. Finding parts was easy, but figuring out which parts to use to convert my 2015 Traverse w/o the factory towing package to one with the proper parts is a bit of a challenge.
    Written by Jack R on January 19, 2017
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10,000+ reviews from Bizrate

  1. 3rd time I've ordered. Always satisfied. I didn't like that changing my cart made me have to re-enter my name and address but, that was pretty minor inconvenience.
    Written on January 31, 2017
  2. Good products. Ordering was very easy and delivery was prompt with packaging that was more than sufficient to protect the product. I will order from etrailer again!
    Written on February 6, 2017
  3. I did get My Ram Cam and it works good but it sounds as if there is a piece floating around inside the device. I don't know if it's a big deal or not, like i said it does work.
    Written on February 6, 2017
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300+ reviews from TRUSTPILOT

  1. Not only did I get and answer to my question but I was sent links and videos about the product and options I would have with it. Thanks for all the help.
    Written by Aaron on February 6, 2017
  2. Was looking to see if people that own Airstreams had ordered the tires I had asked about but nothing was mentioned about the question in the response about Airstreams
    Written by Jim on January 4, 2017
  3. I asked a question in their forums and received a tailored response promptly. Thank you very much for being such a great site with excellent equipment and technicians.
    Written by Techn0 on December 21, 2016
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1+ reviews from ResellerRatings.com by Answers

  1. Beware, after you opt for Priority Shipping at additional expense, they then tell you this!! Try to call them and the phone just rings and rings.
    Written by mibracedude on June 18, 2016
  2. Cant even fill a simple order but can immediately send an email telling me it will be 7 days before THEY get it to ship to me. I wont be back that's for sure.
    Written by HomeyClown on July 5, 2016
  3. I inadvertently ordered the wrong parts for replacing wheel bearings, I called up about a hour later and talked to bill, he helped my out and was very patient with me. What a nice firm to deal with.
    Written by nieto on March 16, 2016
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