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expedia.com

4.3

Ratings based on data collected by Google and/or its partners. Learn more

Google Consumer Surveys
Based on 1,441 responses*
Detailed Ratings
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232,510 reviews in the past 12 months

Highlighted reviews

1+ reviews from ResellerRatings.com by Answers

  1. THEY BOOKED IN A VERY BAD HOTEL, THAT HAD NO TOWELS, AND DIRTY. THEY CHARGED MY ACCOUNT FOR THE TWO ROOMS I RESERVED. WHEN I ARRIVED AT THE HOTEL THEY SAID EXPEDIA'S CARD HAD BEEN DECLINED AND I GOT CHARGED AGAIN, AFTER 48 MIN ON PHONE I WAS NOT ABLE TO CORRECT THIS MATTER. HORRIBLE SERVICE!!!!
    Written by BVau2000 on May 19, 2016
  2. I have used expedia off and on for 15 years. Their website glitched for over 5 hours and even when on the phone with them they could not book the flight I was looking for. They said to try back later. Today is the next day which is later and the flight went up 45% because of me trying to book the flight ( which should be illegal). Since their site glitched it cost me a lot more money so I called CS back to tell them what happened and instead of even trying to help or give a future discount they just told me "No we will not change any price even if our website glitches". Use a company for years and will not even fix something when it was their error. Very poor and sad customer service to say the least. They lost a customer forever because part of having a business is to the support you offer and they lack all support when they need to come to a resolution on something. They should go out of business and people should stop using them for any of their travel needs.
    Written by Soapnet89 on August 7, 2016
  3. If I could give Expedia a negative review I would. I have spent a collective 6 hours on the phone with Expedia trying to fix their own mistakes while being berated, treated like a child, and having supervisors and managers telling me that there was 'nothing they could do' about their own mistakes. Here is a very simplistic version of events: I booked a flight through Expedia originally for Dec. 12, two weeks before my flight I realised I needed to move it to the 7th, I called to move it, was told that the move was not covered under the insurance that I bought (big surprise) but moved the flight anyway so I could be home for my mother's birthday. A few days before my flight I went on Norwegian air to add my flight details and my flight no longer existed. Nothing for dec. 7th (although my card had been charged) and nothing for dec. 12. I called, was on the phone for an hour and was told it was sorted but it would take 24 hours to show up on Norwegian. It never did and I finally had to spend four hours on the phone with Expedia the night before my flight trying to sort everything out (the entire time I was treated with extreme disrespect and their customer service couldn't have been less interested in my case). Luckily I was able to fly home, but finally, I spent a further two hours on the phone tonight because Expedia charged two different cards for the same flight and refused to admit their mistake until I had to send them screen shots of my credit card transactions with time stamps to prove it, even though I had provided multiple reference numbers. Finally after speaking to two different customer service reps, supervisors and managers, everything is now (hopefully) sorted, although I am will not be convinced until the refund is processed. All in all, I would NEVER recommend Expedia to ANYONE because not only did they have multiple screw ups on their end, they treated me terribly and refused to admit their mistakes until it was shoved in their face.
    Written by mcmcguire25 on December 18, 2016
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200,000+ reviews from Feefo

  1. The site has a large selections of hotels and tt was very easy to book rooms on the website. It would nice if one could filter the hotels based on review rankings.
    Written on January 12, 2017
  2. I appreciate the service but had a bit of a time finding the right combination of air and vehicle rental without a hotel. Ending up calling in to resolve my plight.
    Written on January 11, 2017
  3. I like using Expedia, but at times it is difficult to navigate and determine what option is best. Also, I don't like the "ads" popping up trying to get me to buy more.
    Written on January 12, 2017
See more reviews from Feefo »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.