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Factory Authorized Outlet

4.6
3,547 reviews in the past 12 months
5 star
4 star
3 star
2 star
1 star

Highlighted reviews

800+ reviews from Google Trusted Stores

  1. I have never used customer service because they do things so well. I first love their quality products and most times I get a little better price. Free shipping is wonderful. I have no problem using reconditioned tools and I can get them here. I think they are a really good tool company.
    Written on April 14, 2014
  2. Arrived timely... without damage...
    Written on April 14, 2014
  3. Fast and easy!
    Written on April 18, 2014
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2,000+ reviews from Bizrate

  1. Nice outfit
    Written on April 5, 2014
  2. Again- good price,ease of finding products,accurate
    Written on March 28, 2014
  3. Good job
    Written by Henry on April 12, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. WE ORDERED A CAMERA SNAKE AND RECEIVED THE PRODUCT IN NON WORKING CONDITION. THE COMPANY REFUSES TO FIX THE PROBLEM. WE PURCHASED A CAMERA SNAKE (PRODUCT #SWJ-3188D)ON 8/21/13.. WE RECEIVED THE PRODUCT ABOUT 2 WEEKS LATER. WE DIDN'T ACTUALLY USE THE PRODUCT UNTIL ABOUT 1-2 WEEKS AFTER RECEIVING IT, ONLY TO REALIZE THE UNIT DIDN'T PRODUCE ANY IMAGE. WE CALLED AND NOTIFIED THE COMPANY ABOUT THE ISSUE. THEY STATED YOU HAVE 30 DAYS TO RETURN/EXCHANGE. WE CALLED WITHIN THAT TIME PERIOD, YET THEY DIDNT WANT TO GIVE US AN EXCHANGE OR REFUND. THEY SENT ME TO SUPPORT TO FIGURE OUT WHAT THE ISSUE MAY BE. THEY SAID I NEED ANOTHER CAMERA HEAD. SO WE PURCHASED ONE FROM THEM FOR $176. THE MANAGER, JOSE GALLEGOS, VERBALLY AGGREED AS WELL AS EMAILED AGRREMENT, THAT IF THAT CAMERA HEAD PART WAS NOT THE ISSUE THAT WE COULD SEND BACK THE ENTIRE CAMERA UNIT AND THEY WOULD SEND US BACK A NEW WORKING UNIT. SO NEEDLESS TO SAY, THAT PART WAS NOT THE ISSUE. I CALLED JOSE & TOLD HIM THAT DID NOT FIX THE ...
    Written by DUCTSRUS on January 27, 2014
  2. 4 days after making a purchase with them I received a phishing email using their name and destination information from my last order that I have never used on another site. They are letting phishers have access to order information. The statement on their eBay page, "Max Tool, Inc", is itself fraudulent. The entity was an LLC which had its license to transact business suspended by the CA Secretary of State in 2007. Their other trade name, Factory Authorized Outlet, is not registered as a DBA name, nor is the entity registered with the Secretary of State. That is prima facie evidence of outright fraud. Those violations, taken together, mean that phishers are getting information from an entity that can not be identified. Since Max Tool, LLC was merged out in 2007, we do not know whether Robert Raskin is still running the entity.Shipping and item was great; I have to wonder if that's a way to get accurate personal data without giving away the source. They also run the malware sites ...
    Written by Zarathustra69 on November 9, 2013
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