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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 90%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 10 days
returns processing
60 day
return policy for most items - Details
ease of returns
Customer Service
6-12 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
5 star
4 star
3 star
2 star
1 star
4,917 reviews in the past 12 months

Highlighted reviews

1+ reviews from Google Trusted Stores

  1. Ordered bath tub and received item as ordered. No problems and cheaper than I could have purchased it in any store.
    Written on January 24, 2016
  2. Written on December 3, 2016
  3. Written on January 30, 2016
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4,000+ reviews from Bizrate

  1. Only real criticism is that products have been delivered without any paperwork whatsoever. No invoices, packing slips and especially, no installation instructions.
    Written on November 21, 2016
  2. Quality of the item purchased seems to be good and I had no problem installing it. Delivery was very quick although they just left it at the front door with no notice.
    Written on December 6, 2016
  3. all went well I have mad a return because of some damage to some of the chrome pieces that were knicked in shipping . need to pack better. but overall a good experience
    Written on December 8, 2016
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1+ reviews from by Answers

  1. I am now on my third house using faucet direct (faucet Their prices are fantastic, which is why I keep coming back. However, I had a tarnishing issue with a brass kitchen faucet that I bought in 2011 (it is now 2016). When I called to order a different faucet, the online sales man informed me that my awesome faucet that I was trying to replace has a 10 year warrantee!!! Hal from was AMAZING at facilitating the transaction. Seriously, this place rocks. They also price match (as Home Depot sells Kohler toilets, and occasionally has a massive sale). With faucet direct, I do not need to go to the store, lug the item around, and get it home. They are delivered to your door for FREE. No one can touch their prices, and better yet, their service!!! LOVE this place. HIGHLY recommend!!
    Written by dianefromWI on March 21, 2016
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1+ reviews from PriceGrabber

  1. Excellent experience and value.
    Written by retfordman on January 19, 2016
  2. All was easy.. However, the order was received damaged.
    Written by rlbret03 on January 20, 2016
  3. B.J. took care of me-- was knowledgeable and most efficient. This was a positive shopping experience and my item is coming quickly. This is a great place to shop.
    Written by peggy9410 on January 23, 2016
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