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FaucetDirect.com

4.7
5 star
4 star
3 star
2 star
1 star
7,350 reviews in the past 12 months

Highlighted reviews

3,000+ reviews from Google Trusted Stores

  1. Great selection, great prices, great service!
    Written on October 17, 2014
  2. great customer service
    Written on October 5, 2014
  3. I ordered 2 faucets. They both arrived promptly and in great condition. I would do business with Faucet Direct again.
    Written on October 12, 2014
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3,000+ reviews from Bizrate

  1. This product was priced well and was received much sooner than I thought possible. Kudos to them for quick service. It is really appreciated.
    Written on September 26, 2014
  2. My only issue was not FD related, but I had to contact the manufacturer directly to ask some questions that were not clear on the site. Specifically, it was not clear whether the drains on this sink were plastic or stainless steel.
    Written on October 8, 2014
  3. Just received and have not yet taken out all pieces. Did notice that some pieces appear to be plastic, not metal as expected and that is disappointing. Very impressed with on-time delivery (paid $20 extra for 2-day) and was not disappointed! Will definitely shop Facet Direct in future.
    Written on October 10, 2014
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100+ reviews from PriceGrabber

  1. From the item selection to checkout it was quick and uninterrupted. I am 91 years and only order on the Internet My experience tella me there are none better than this one.
    Written by ajhinshaw on September 7, 2014
  2. Good descriptions of product....details and images good.Did not know about these accessories. The local Lowe's only carry's the basics. Glad I visited your site, Thanks
    Written by johnbrendacollin on October 16, 2014
  3. Salesman knew exactly what I needed, confirmed that the order was correct, and completed the transaction in record time. Price was great too! Couldn't be happier, now just waiting for it arrive. Thanks again!
    Written by ndarch on October 6, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. Beware of this place! total waste of $500!!! Terrible customer service too...Bought a $500 Toto toilet from them and it has overflowed about 20 times, and they refuse to replace it. I had a plumber install it, then he came back out and checkd it after it overflowed and it wasn't anything in the line. Then after it overflowed again I had a different plumber come chai, and it's nothing wrong with the line, or plumbing or installation. It's a faulty toilet, and because this problem started happening a month after, then more so two months after they refuse to replace. Buy from a local place when're your warranty isn't void after installation, of after only 1-2 months!
    Written by alib510 on October 14, 2014
  2. Decent prices, OK customer service, misleading marketing. Every day they update their "sale" pushing it out one day to make you think the prices shown are about to go up, thus encouraging you to order right away. Well guess what, come back tomorrow and the sale is extended another day. I do not like false and misleading advertising and thus will shop elsewhere. Their customer service was OK, and they shipped what they said they would, but honestly you can find similar prices elsewhere. Also beware they do business under a few names all going back to build.com.
    Written by hdtvguyatl on September 17, 2014
  3. I ordered everything online and was helped "live chat" by Frankie.After reading some of the reviews I was concerned that the order would not show up in time for my holidays when I was going to do my bathroom reno.Everything came very quick with all pieces I ordered and I olive in Canada. Very impressed.
    Written by slenzin on September 22, 2014
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1+ reviews from TRUSTPILOT

  1. Faucetdirect.com is owned by build.com I ordered a glad tub door from them after a lot of research online. They best the next best price by $35, shipped quickly, packaged it well to keep it unbroken, and had a customer service rep call me to make sure I received it and everything was good. Would order from them again!
    Written by Heather Joerger on February 3, 2014
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