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Foot Locker

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded March 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
on-time delivery
greater than 70%
accurate & undamaged orders
less than 14 days
returns processing
30 day
return policy for most items
ease of returns
Customer Service
12-24 hours
e-mail support response time
e-mail support quality
45 to 90 seconds
phone support response time
phone support quality
5 star
4 star
3 star
2 star
1 star
18,831 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Bizrate

  1. best place to shop
    Written by marky boy on August 30, 2014
  2. Love the discounts and coupons!
    Written by salina on August 27, 2014
  3. Love shopping at Footlocker
    Written by Karma313 on August 25, 2014
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30+ reviews from

  1. has made it easy to be able to find shoes for not only yourself, but to fit your entire family. I love that online they have the widest selection of sizes, it is nice when you have a foot that is not the normal size. I have a very wide foot and being able to find shoes that are in a wide width in any store many times becomes a chore. Most places fail to carry sizes that are in a wide width and that makes it so hard to find shoes anywhere that will fit me. This website offers such a wide selection of wide width shoes that it is hard for me to find less than one pair! They offer some great prices and they even have a section that offers a daily deal and shows you the different styles that are on sale, and they have an amazing clearance section with so many different shoes. The shipping for each pair of shoes can get kind of expensive though, they do not do the free shipping and don't really bundle shipping either so the price there is a lot. Returns have been easy and ...
    Written by jbrown458 on September 1, 2014
  2. Foot Locker online store is the best place to buy shoes, and I have placed several orders with them over the past year or two. I love how easy the website is to use, and the fact that they have all of the top brand names in shoes and athletic items, includin clothing. They offer special pricing on shipping, and like most other sites, they also offer discounted and clearance items for sale as well. I have always received my orders quickly and the shoes I have ordered have been perfect- just as described and not a mark on them; more than I can say for many other sites I order from. Foot Locker prices are a bit more than some of the other sites, but then again you do get quality 100% of the time. All of hteir items are guaranteed, and if you are not happy, they will let you send it back to them at no cost.
    Written by agrace03 on August 26, 2014
  3. has never disappointed me. When purchasing new sneakers, this is the first place I go. They carry all the best brands, at a price lower than retail, and sometimes toucan did great bargains in the clearance section. The entire website is easy to navigate, and really has a nice design that makes shopping easy and fun. I like the filter features the most on the search portion of, because sometimes I am looking for specific brands, and it makes it quick for me to find them with that feature. I've had a few times where I've contacted customer support, and they are always courteous and resolved any issue I have had. I like that they have such a large selection of everything from clothing to shoes to athletic gear. Be sure to check in with on a regular, you can find some great deals and promotions. I would recommend this site to people of all ages.
    Written by monaperez on January 29, 2014
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10+ reviews from by Answers

  1. 3 bad experiences. Duplicate orders, delays in email confirmation of orders, check out process not working. Last time I spent over an hour trying to order something. I finally had to call and place the order over the phone. Returns not processed in the store..I returned something in the store 14 days ago, I'm still waiting for somekind if email acknowledgement or credit. Another bad order experience tonight. I only shop here because of my son and it's the only place we can find size small shorts
    Written by T_jakuch on June 22, 2014
  2. Overpriced shipping. I live an hour away from their warehouse, so I refused to pay the $12 shipping. I ordered some d rose slides in a gray color, only to get a red colored pair. Idiots. Also, it would have been nice to receive a call saying my order had arrived in store. Rant over. On a positive note the merchandise was in great condition.
    Written by RonJonHoopsHard on July 16, 2014
  3. Best customer service ever! Ordered shoes online on Monday and they were at my doorstep in Brisbane Australia by the Friday of the same week. Much earlier than their anticipated 7 - 10 day shipping. Will definitely buy again!
    Written by Grace305 on July 28, 2014
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1+ reviews from TRUSTPILOT

  1. I bought some Lebrons from footlocker as I couldn't find them anywhere else in the UK. The pricing is a bit much but I do like the shoes and the delivery was quick.
    Written by Ross Anderson on August 13, 2014
  2. maybe this one is for those who look for only best and high quality, cause the prices are a bit high, but all in all, recommended.
    Written by Rob Griffin on July 7, 2014
  3. I have purchased a number of times from footlocker. No problem at all from all those purchases. If only online shopping can be this easy everytime.
    Written by Keith on November 6, 2013
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