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19,844 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Bizrate

  1. I was so pleased with the prices and the quick delivery of my purchases. I will always buy my perfumes from here and will highly recommend it to others. Thank you
    Written by Sima on February 5, 2017
  2. All the fragrances that I purchased are very authentic. The items that I ordered came before the date that I was told. I love Fragrance X and will be ordering more soon
    Written by Shell on February 6, 2017
  3. This is the only place where I buy my perfumes and I buy a lot of presents too because their products are very high quality and good prices. It's the best option
    Written by Ranitarunner on February 7, 2017
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1+ reviews from by Answers

  1. Within 10 days of opening my new fragrance it stank as rancid. Then I found I was locked out of my account. Contacted FragranceX and they TOTALLY ignored my concerns re stale fragrance in their reply four times! Eventuallly they mildly *acknowledged* my concern, stating that they ONLY accept returns "only if the packaging is unopened and product unused". I was so annoyed so I just kept replying to their "there's nothing we can do' replies that they are "not good sellers" and lo and behold a decent cust. service op. named 'Lihah' escalated my issue for resolution. I didn't think anything of it but to my shock I got a refund notification in PayPal this morning from FragranceX. Unacceptable experience, unreasonable conduct prior to this? Absolutely. I would not recommend FragranceX or take the chance again. They only put the *great* reviews on their website. It wasn't a good experience even though they refunded. Strawberrynet dot com service is much more professional (and they giftwrap beautifully, complimentary).
    Written by Cupcaaaakes on September 15, 2016
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