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Hammacher Schlemmer


Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 90%
accurate & undamaged orders
less than 14 days
returns processing
return policy for most items
ease of returns
Customer Service
0-3 hours
e-mail support response time
less than 45 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
16,672 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Bizrate

  1. Good product. Good price.
    Written on July 19, 2015
  2. S & H costs seem high
    Written on July 19, 2015
  3. There was no place to add a "coupon" for free shipping that I could find, or it was VERY well hidden.
    Written by LA on July 12, 2015
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10+ reviews from PriceGrabber

  1. I was hoping for free shipping, as most companies do offer free shipping for overs greater than 100.00.
    Written by patsciascia on December 7, 2014
  2. easy,quick
    Written by hnoponen on December 16, 2014
  3. Very helpful on phone expect I think you take advantage oh Black Friday
    Written by basie45 on November 21, 2014
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10+ reviews from by Answers

  1. Ordered music and lights Rudolph Snowglobe. First one arrived broken and damaged.made a phone call, Talked to a Nice Lady named MARY,told her the results,She was so nice and sent another.Arrived Tuesday the 21st. Snowglobe is beautiful.A special Thank You at Hammacher,especially MARY!?
    Written by Russell_wolfe32 on October 21, 2014
  2. I placed an order on November 30th 2014 and as of February 13, I have not received it. I have been told lie after lie and received emails telling me when I would receive it. Last email received 12-22-14 to receive in 3-6 business days. What a joke to advertise high interest items then wait months to never receive them.
    Written by Martin12345 on February 13, 2015
  3. Several months ago I purchased Hammacher Schlemmer's "best" power washer, as rated by their own testing laboratory. After using three times, the hose coupling started leaking heavily. Next, after only being used six times, the high pressure hose burst. I tried to contact Hammacher Schlemmer serveral times by email, with no response. I then phoned, and was put on hold a long duration, and finally hung up. The power washer was listed in the catalog as their own brand, at $159.00. When it arrived it was a Campbell Hausfeld brand, I later saw the same CH model at Walmart for $129. Needless to say, I will definitely not shop Hammacher Schlemmer again.
    Written by weber55 on February 16, 2015
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