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Ratings are based on data from Google Consumer Surveys, Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
on-time delivery
greater than 90%
accurate & undamaged orders
less than 10 days
returns processing
30 day
return policy for most items
ease of returns
Customer Service
12-24 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
Google Consumer Surveys
Based on 384 responses*
Detailed Ratings
Add-on services
Customer service
Very Poor
5 star
4 star
3 star
2 star
1 star
17,041 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Google Trusted Stores

  1. We ordered a coffee table and it wasn't operational when it arrived. We called Customer Service and were told to dispose of it and they would return our money. They did that promptly and sent us an email confirming their instruction to dispose of the table. We are extremely impressed with the level of service we received and would not hesitate to do business with Hayneedle again!
    Written on August 30, 2015
  2. Products at a good price, good quality, arrived on time, in good condition, and with all the pieces!
    Written on August 31, 2015
  3. Good prices (better than Amazon) and fast delivery
    Written on August 30, 2015
See more reviews from Google Trusted Stores »

5,000+ reviews from PriceGrabber

  1. Will know after order arrives. Hoping the "Coral" color is like in the picture. Have enjoyed other items purchased in the past with no issues.
    Written by druandgary on August 30, 2015
  2. Search was easy to use and results were excellent. Finding what I needed was extraordinarily simple. Good choices and good price range. Reviews were very helpful.
    Written by gehusth on August 29, 2015
  3. nice products, reasonable prices
    Written by smintz on August 25, 2015
See more reviews from PriceGrabber »

500+ reviews from by Answers

  1. Good site...variety of good shpg is good, though prices are not the best.
    Written on May 22, 2015
  2. This website was a breeze to work in and was very reliable --- I will definately be using Hayneedle again !
    Written on May 28, 2015
  3. good...good place to view all things..
    Written on May 7, 2015
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1+ reviews from TRUSTPILOT

  1. I can't even describe how bad my experience with this seller has been. I tried to buy a fireplace from them. They have canceled my order 3 times for variety of reasons without telling me. After hours spent on the phone and a month later I still do not have a fireplace.
    Written by Kiril Nikolov on December 20, 2014
  2. Ordered a gift on November 29th expecting delivery within a week. Received an email several days later stating that delivery has been delayed but assuring me that the item would arrive soon. 10 DAYS LATER... They emailed and informed me that they cancelled the order because they don't have the item. Screwed me over again... Second time! There will NOT be a third. Don't order from Hayneedle!!!
    Written by Susan rader on December 13, 2014
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1+ reviews from

  1. I love this store for so many different reasons. The main one is the furniture options they have available for purchase. I was looking for a desk for my granddaughter and actually found a desk that was just like those that I used when I was a child, (a very long time ago). It was the best fine and of such great quality, I actually purchased another for a neighbors child so that they could have the same experiences that I had as a youngster. Ease of Use It is a fairly easy site to navigate, although some issues with same items loading up all the time. Product Selection The site has everything you can imagine for your home, office and otherwise. I always feel like I hit the jackpot when I find something I haven't seen before. Product Pricing They have very reasonably priced items to choose from and everything can fit just about any budget. Customer Service They have an excellent customer service department Shipping and Returns Reasonably priced shipping department, as they always have ...
    Written by Laila0921 on December 18, 2014
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.