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HerRoom

4.7
3,312 reviews in the past 12 months
5 star
4 star
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2 star
1 star

Highlighted reviews

2,000+ reviews from Google Trusted Stores

  1. the prices was good and site was easy to navigate
    Written on April 11, 2014
  2. Had online chat while ordering. It was helpful.
    Written on April 8, 2014
  3. I placed two separate orders about a half-hour apart and Her Room shipped as one order which I thought was great.
    Written on April 8, 2014
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900+ reviews from PriceGrabber

  1. I have purchased and sometimes returned items and have had a good experience each time. When I called, I was treated with respect. Her Room is a very reputable company and I highly recommend it to anyone who is contemplating ordering from them.
    Written by mtwright21 on March 18, 2014
  2. Easy to navigate the site, sizes explained well, great return policy even with bridal lingerie.
    Written by mrose905 on March 11, 2014
  3. Detailed fitting instructions with link to recommended bras.Very informative, precise descriptions.
    Written by linda.delap on March 30, 2014
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1+ reviews from TRUSTPILOT

  1. Great company.You can recover some of your money spent for the purchase and also you will get 5$ to your account. to do this, follow the link and register online extrabux Cash back 6% http://www.extrabux.com/r/525e6bcc40 Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your extrabux account.
    Written by den on April 6, 2014
  2. I usually don't do reviews however people need to be aware of this company. I ordered a convertible bra got it last night put it on this morning and within 1 hour the clip for the clear straps broke. I called the company and was told to send a picture and they would forward to higher management to determine if it was defective. DO NOT BUY FROM THIS COMPANY.
    Written by Christi Storozuk on April 1, 2014
  3. I do not recommend the company as they have terrible customer service. I ordered a top but never received it and they will not refund my money, nor replace the top. Unlike most reputable companies, they say I am responsible for the insurance on the shipping to me. Most companies you are only responsible for the insurance on a return. EXPENSIVE PRODUCTS AND HORRIBLE CUSTOMER SERVICE! I really wish I had seen your website before I ordered, as I would not have placed an order! :(
    Written by musicmom1212 on March 24, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. I made the mistake of ordering $200 worth of products from HerRoom. A couple of items were backordered so I received a partial shipment. The backorder persisted for over a month and I reviewed their web page and saw that the one item left on backorder was available but in a larger size. On top of that THE ITEM PRICE WAS REDUCED $4.05 (MARKED AS A SALE ITEM). I offered this up as a solution to the never-ending back order and they shipped my item AT FULL PRICE!!! I made NUMEROUS attempts to shame them into refunding the $4.05 (it was a matter of principle)and each time they refused. The LAST response was:"...The reason why the regular price was charged is because the sale item was not purchased. This Felina 694P is no longer on our website..."Um... BECAUSE I BOUGHT THE LAST ONE - THAT IS WHY IT WAS ON SALE - TO MOVE THE PRODUCT - DUHHHHHHHH!!!All this over a mere $4.05.... God help you girls if you are due a larger amount!With all the competitors, why take a chance and shop here?
    Written by erica011 on October 6, 2013
  2. I ordered one bra and panty on 5/24. Then I ordered the same bra and panty on 6/3 in a different size, same style, same price. I then returned with all labels and panty liner to HerRoom. I received a refund for the panty but not the bra. I had an on-line chat. It was hard to understand what they would do except contact the warehouse to locate the bra. I then called and spoke to Karen. She said she would contact the warehouse and get back to me. Never heart a word. Called again. Vanessa told me it takes 3 dyas for feedback from warehouse. I waited and called 3 days later. The woman I got on the phone was completely unaware of my previous calls. When I asked to speak to a manager, she said she was the manager. I asked to speak to the warehouse manager. He was unavailable. I asked to speak to the owner. "She doesn't speak to people." Again, they said they would check with the warehouse and weigh the package to see if I was telling the truth. That's when I wrote a letter to ...
    Written by bythesea2 on June 29, 2013
  3. AWFUL!!!! Stay Away... I purchased 2 corset bras from this site for my wedding dress. I ordered 2 different sizes because I wanted to make sure I got the correct fit. When they arrived I opened the bagFor the biggest one and it was to small. The fit was way off. I used the sizing chart provided when I ordered but it was incorrect. Which is frustrating because I needed it for a dress fitting that week, which is why I ordered 2 sizes and paid 20.00 for overnight which by the way took 3 days. I put the bras back in the box, one unopened, one tried on but unworn. I paid 15.00 to return them and waited for a response. When they did responded, 2 weeks later, the email stated that there was a "make up like stain" on the bras so a refund would not be made, instead they would send the ill fitting bra back, or donate it. I called and spoke with a representative who said the same thing. No exchanges offered because I "damaged them". I was not even wearing make up. One was not even opened. So I ...
    Written by sheri3376 on August 22, 2013
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