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Home Decorators Collection

130 reviews in the past 12 months
5 star
4 star
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2 star
1 star

Highlighted reviews

80+ reviews from Bizrate

  1. I was looking in catalog when I placed this order and was disappointed that I didn't get 10% off or even a better rate for shipping. We just moved and it seems you are on the high side of shipping.
    Written by Josse on March 18, 2014
  2. I have always liked to order from them as their products are of good quality and the price is fair, I try to watch for free shipping or a coupon offer
    Written by angel on April 11, 2014
  3. shipping charges usually included
    Written on March 29, 2014
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30+ reviews from PriceGrabber

  1. it has always been very simple to place an order with Home Decorator's Collection and have always been happy with my purchase. Am looking forward to my new rug!
    Written by jeannerelja on February 4, 2014
  2. I've ordered many, many times from HD, and have never been disappointed. I love HD products. Reasonably priced, useful, always attractive!
    Written by haja216 on January 7, 2014
  3. The customer service representative I spoke with was very courteous and helpful.
    Written by jebotner on November 23, 2013
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1+ reviews from by Answers

  1. I have ordered with Home Decorators in the past, and been generally satisfied. Unfortunately, this time has been a real mess, consistent with some of the other reviews here. I ordered a closet system, with a lot of different pieces, all labeled on the website as "in stock". I got an email a few days later saying items would be shipped in a few days. Then, I got an email stating that one single item had been shipped; then, an email saying that 6 of the items would not be shipped for several weeks. It has been 2 weeks since my order, and I have not received anything. Responses to emails from the company have been delayed, and have contained minimal, incomplete, or incorrect information. They apparently get some information "from the vendor", and relay to me, but the information I get has been terribly poor and I have no idea what the status of all of the different pieces of my order are. Very poor!!
    Written by loranandy on February 1, 2014
  2. Ordered two bathroom vanities online with free shipping offerSmaller vanity came ok, the larger one has now been shipped and returned FIVE TIMES! Each time the vanity was damaged in the same area (cracked sink and broken legs). Each time we called Home Decorators and although very apologetic and sent out another one, it takes two weeks (from Mexico Missouri to Sacramento) and arrives damaged. Because we got free shipping and the fact we had the smaller matching vanity alreaady set up, we kept letting them ship out more. It was comical until we had enough. We have been promised a full refund for both vanities and they are going to set up a appt time to pick up the small vanity as well. That had to have cost Home Decorators tons of money but they kept sending it the same way, with the same shippers! Not too smart.
    Written by Tolley2 on March 7, 2014
  3. Agree with all the awful reviews...worst customer service ever!! Never again stay far far away from this company!!!
    Written by boxco on October 11, 2013
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1+ reviews from TRUSTPILOT

  1. Great company. You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux Cash back 5,5% Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
    Written by DEN on November 11, 2013
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