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Home Decorators Collection

4.0

Ratings based on data collected by Google and/or its partners. Learn more

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Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
45 day
return policy for most items - Details
good
ease of returns
Customer Service
3-6 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
209 reviews in the past 12 months

Highlighted reviews

200+ reviews from Bizrate

  1. great collection of outtdoor items.
    Written by Whitey on May 17, 2016
  2. I have purchased before but have not received a catalog for some time. I always enjoyed getting the 10% coupon,
    Written on June 6, 2016
  3. you have some products on this site that are not on the Home Depot site - I'd prefer the Home Depot site for ease of returns if necessary
    Written on May 19, 2016
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1+ reviews from ResellerRatings.com by Answers

  1. Stay far away from this company! There's a reason for the scores of scathing reviews here on Yelp. I wish I came here before I placed an order. All seemed to go ok at first; I got a confirmation, my card was charged and the item was expected on time. Weeks went by. I called to learn that the order was cancelled without alerting me. After they assured me a similar item was in stock, I reluctantly placed another order. Same wait, same story. I called again to learn the order was cancelled without having received an email, a call, whatever. Order at your own risk and you may get lucky and actually receive the item you ordered. What a joke.
    Written by mikeny911 on January 23, 2016
  2. My experience with Home Decorators has been very positive, despite many negative reviews. I purchased two expensive area rugs with deluxe pads. After reading the reviews, I panicked and cancelled my order, but as the reviews described, the process was complicated. One of the rugs had already been sent, and one was pulled back before reaching the shipping company. In the end, I received one of the rugs very promptly, and it was beautiful and undamaged. Further, Home Decorators very promptly issued a refund for the second rug. The service representatives who helped me with this order were professional and courteous, and they delivered on their promises. Bottom line: I couldn't be happier with the products and services I received from Home Decorators.
    Written by DannaM on August 14, 2015
  3. Ordered two rugs. Shipping was very slow for both. Weeks. One I kept but the other didn't look like the photo in the catalog so I needed to return it. Had to pay return shipping which was 1/4 the price of the rug. Two weeks later I checked to see if it had been credited to my Home depot account. It hadn't so I called, gave them the tracking number and said it had been received over a week prior. They said that when I mailed it I should have given them the tracking number because otherwise they don't know when the manufacturer received it. There is no communication between them and the manufacturer for returns ?! Unbelievable. Since I called they said they'd issue a credit and it would show on my account in 5 to 7 days. A week later, still no credit. They sent me a voucher for a credit on a future purchase but I'll never buy here again. If Home Depot has them as affiliates on their website customers should be able to return at the store and be credited immediately.
    Written by sandy8 on October 3, 2015
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1+ reviews from PriceGrabber

  1. Nice Collection. I received the bench. Pretty nice quality for the money. I have it at the foot of my bed and using for storage. Came in good shape, just had to attach the legs. Looks classic, vintage in my room. Thank you!!
    Written by sgerard912 on October 23, 2015
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