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Home Security Store

4.6
169 reviews in the past 12 months
5 star
4 star
3 star
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1 star

Highlighted reviews

100+ reviews from Google Trusted Stores

  1. Received great help from customer service rep. Very informative.
    Written on April 8, 2014
  2. They had exactly what I wanted. My order was filled in a very timely manner, shipped and received in just a few days. I was very satisfied.
    Written on April 12, 2014
  3. my expectations were met
    Written on April 14, 2014
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20+ reviews from Google Wallet Reviews

  1. I first bought my house alarm from these folks maybe 10 years ago and have purchased other items from them since then. They've always delivered to me promtply with no issues. Tech support have been there on a few times that I needed them. I highly recommended them. Sid - Austin, TX
    Written on June 22, 2013
  2. excelente
    Written on June 5, 2013
  3. Great! Second time I have ordered from them.
    Written on May 27, 2013
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1+ reviews from ResellerRatings.com by Answers

  1. Purchased two Adel biometric door locks from Home Security Store in June. Six months later, one of the locks developed a problem that required a replacement part. I contacted Home Security Store and they sent me two replacement parts. Fixed problem. Prices were good. Support friendly when needed. Initial sales person helpful with questions about application and installation.
    Written by pigrock on November 22, 2013
  2. This was my second order with the Home Security Store, and things couldn't have gone more smoothly. I had some pre-purchase questions, so I called the sales people. They answered in a very timely and professional manner with useful information.Since I am not a tech-savvy person. I called the Tech Support Department for help. I received excellent service with immediate response. What more could I ask for.I will definitely use homesecuritystore.com again and I would recommend them to anyone as a source of home security products.
    Written by EveyMcbride on September 11, 2013
  3. great store for home security products
    Written by ElaineTBrewer on May 28, 2013
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1+ reviews from TRUSTPILOT

  1. This was my second order with the Home Security Store, and things couldn't have gone more smoothly. I had some pre-purchase questions, so I called the sales people. They answered in a very timely and professional manner with useful information. Since I am not a tech-savvy person. I called the Tech Support Department for help. I received excellent service with immediate response. What more could I ask for. I will definitely use homesecuritystore.com again and I would recommend them to anyone as a source of home security products.
    Written by Evey Gaultney McBride on September 11, 2013
  2. Ordered 2 GE CADDX NX-4 Fastpack Kits, and each box had a missing keypad and transformer. I called customer service, and they said that because of their inventory system, they could not simply send out 2 keypads and 2 transofrmers. They said they would ship out a replacement right away that day, and include a shipping label for me to return what they had previously sent me. 7 days later, I get an email saying that there was a "manufacturing" problem. What? So I emailed them asking for a time frame for the parts. No answer. I am calling them today to find out more info... I ordered on Nov 22, and today it is Dec 13. Update: Called them just now and the salespeson confirmed that they had several identical issues with kits msissing parts. They explained that they are correcting the problem. The salesperson was polite, curteous, and pleasant to talk with. Appears that the problem is going to be resolved. Changed the rating from 1 star to 3 stars. Will update again when more is known. ...
    Written by hjeff99 on December 13, 2013
  3. I gave an honest assessment of my experience with homsesecurity store at first, but with my pursuit of justice I was net with a compromise by them. Customer service decided to give some consideration for my return and considered a reduced restocking fee of 10%. I feel it was a good compromise since I am willing to pay for the restocking of an item and the financial turnover a company incurs. I feel a 10% restocking fee is more than adequate compensation for the company. Therefore I feel good about them willing to make some type of concession for receiving all their merchandise in its original packaging.
    Written by Hafeezah Comeaux on November 20, 2013
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