Search Images Maps Play YouTube News Gmail Drive More »
Web History | Settings | Sign in

IKEA UK

3.5

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
7-10 days
average delivery time
greater than 95%
on-time delivery
greater than 95%
accurate & undamaged orders
greater than 14 days
returns processing
90 day
return policy for most items
good
ease of returns
Customer Service
24-48 hours
e-mail support response time
okay
e-mail support quality
5 minutes or longer
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
46 reviews in the past 12 months

Highlighted reviews

30+ reviews from TRUSTPILOT

  1. When the IKEA website indicates that your items will be shipped within 2 weeks, they actually mean that someone will call you after 8 pm on the 13th date to schedule a shipment for the 14th day... I didn't appreciate that. 2 weeks is a long wait, let along the inappropriate call timing.
    Written by Sony Randall on February 4, 2015
  2. I placed my order online on the 13th of August, delivery arranged for the 24th of August. A number of items were damaged on delivery. On the 25th I emailed them using their online form to inform them of the damage and received an auto reply stating they would reply within five working days. NO REPLY. I emailed again on the 3rd of September, received another auto reply but still NO RESPONSE. On the 9th of Sept I decided to ring them - 35 minute wait to speak to customer services!!!! The guy apologised and said he would process my refund. NO REFUND RECEIVED. I rang again on the 17th of Sept - 15 minute wait - the lady informed me that they had 'new staff' running the refunds department which was causing delays?!?! So do those staff also run the 'email department' as I still have not received a reply to those either? The lady apologised and told me that I would receive my refund on that day or the following day - you guessed it STILL NO REFUND. Absolutely appalling having to spend so ...
    Written by Julia on September 20, 2014
  3. I have ordered a small table and a tv stand from Ikea and placing the order was pretty easy and it arrived fast but once everything was put together it just didn't have the quality that Ikea portrays. I do not think they with last long but we shall see.
    Written by Donald Cohen on August 4, 2014
See more reviews from TRUSTPILOT »

10+ reviews from ResellerRatings.com by Answers

  1. The worst customer service ever in the USA! I waited for 20 mins on the phone to get connected with their associate & after all the holds & checking, he still hasn't got clue what to do & unable to help with my refund. I ordered items online and wanted me to go to the store for a refund which I initially had received. I updated my order the next morning of my online purchased & it was updated & not delivered but still the price was not adjusted accordingly. This is the worst online purchased I ever did & will not even recommend to anyone. Go to bed, bath & beyond to get your household items & west elm, CB2 for your furnitures!
    Written by wappingboy22 on November 14, 2014
  2. Worst customer support experience I have had in over a decade. I placed an order on the 27th of August. No one called the day before the delivery date of September 10th to give me a delivery window/timeframe, as promised. No one showed up on the day of the delivery or called to say they would not make it. When I called the customer service line, I waited over 30 minutes to get throug to someone and had to call back several times in order to have the system not hang up on me. They had the wrong telephone number for me and I gave them the correct one. They opened a case number and said someone would call me back within 48 hours to reschedule the delivery. No one called. When I called them back, now 16 days after my missed delivery, I was again hung up on by the automated phone system multiple times and waited over 50 minutes to speak to someone. I asked them what telephone number they had recorded for me, and once again it was incorrect (they had not updated it, per my last phone call). ...
    Written by ikeastinks on September 16, 2014
  3. Do not Buy from website . They are the worst . I agree with every bad rating I read .
    Written by Ikea [USA] Buyer on September 10, 2014
See more reviews from ResellerRatings.com »