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Ratings based on data collected by Google and/or its partners. Learn more

Google Consumer Surveys
Based on 1,095 responses*
Detailed Ratings
Add-on services
Customer service
Very Poor
5 star
4 star
3 star
2 star
1 star
22,577 reviews in the past 12 months

Highlighted reviews

20,000+ reviews from Bizrate

  1. PLEASE bring back the mini pant!! they are the best fit best look to dress up or down to wear to work and beyond!! NOTHING compares!!! PLEASE bring them back
    Written by Kippy on August 13, 2016
  2. It was difficult to navigate the sale section. There was a special sale that I was searching for and I thought there would be a link from the homepage, but there was not one.
    Written by Samii on August 5, 2016
  3. The quality of the material seems to have dropped, so I haven't made as many purchases as years prior. Sometimes stock is limited and hot items sell out quickly, which is frustrating. Shoes are wayyyy too expensive.
    Written on August 10, 2016
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1+ reviews from TRUSTPILOT

  1. I ordered 2 items that were on sale and they fit just as theyre supposed to!! got here within 5 days before the estimated shipping time just before my vacation!! extremely satisfied
    Written by han on July 26, 2016
  2. I've had many great experiences shopping on over the years. I especially love the deals found on the J.Crew Factory site. Most items fit as described and are generally of great quality.
    Written by Kendra Mayer on August 4, 2016
  3. I have been shopping online for quite some time and have experienced all kind of customer service - from bad to excellet. But JCrew customer service is more than excellent. It is fantastic! Nice people, always ready to help and fullfill their customers' craziest wishes :) Kudos to all Jcrew team, they are doing an excellent job and making me enjoy my shopping experience at even more!
    Written by IVANA MALOVIC on March 7, 2016
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1+ reviews from by Answers

  1. Their online store is at the top of apparel brands and shopping experience. Always reliable
    Written by lamme038 on November 9, 2015
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.