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Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 90%
accurate & undamaged orders
less than 14 days
returns processing
30 day
return policy for most items
ease of returns
Customer Service
6-12 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
12,818 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from by Answers

  1. Although the product I received was not what I though I was getting. It is performing acceptably.
    Written by quakermorse on May 6, 2015
  2. Took too long to be shipped and arrive. Other than the notification that my order was received there was no other communication
    Written by haishafis3 on May 7, 2015
  3. quick response to an issue very helpful customer service support.
    Written by robertoalmeyda08 on April 26, 2015
See more reviews from »

20+ reviews from Bizrate

  1. The only thing that I saw was I wanted to continue shopping for struts after i purchased the shocks and did not see that as a choice, maybe more prominent
    Written by Dan on January 26, 2015
  2. I cannot share my comments now because it is my first time order from Thanks
    Written by Jun on December 2, 2014
  3. It was a good buying experience
    Written on October 29, 2014
See more reviews from Bizrate »