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Karmaloop

4.3

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 10 days
returns processing
30 day
return policy for most items
okay
ease of returns
Customer Service
6-12 hours
e-mail support response time
okay
e-mail support quality
2 to 3 minutes
phone support response time
okay
phone support quality
5 star
4 star
3 star
2 star
1 star
23 reviews in the past 12 months

Highlighted reviews

10+ reviews from TRUSTPILOT

  1. I needed a website where I could purchase up to 6-8 pairs of shoes, found Karmaloop and this is just perfect. Purchased 6 Vans and the discounts and promo codes! makes it even better, one of the best websites to purchase from so far. I recomend it.
    Written by Jeudy Cueto Justo on October 16, 2014
  2. I like this site. They have a wide variety of brands and clothing. The only thing with this site is they tend to sellout of hot items fast. Ive ordered from them about a half dozen times, always fast, reliable shipping.
    Written by Andre G on August 25, 2014
  3. I purchased an item from karmaloop the american website. I paid to have the item shipped to my address in London. Over 1 month later the package arrives in London, but the courier refused to deliver the package explaining they wanted me to pay company charges. I refused and I contacted Karmaloop to explain this situation and that I wanted a refund. Although they initially replied to my problem they stopped following up my case after 8 emails of Karmaloop saying they were working on the situation. I then contacted them again and received no reply, I cannot believe I have been robbed by this retailer. Whatever you do avoid Karmaloop at all costs.
    Written by RYAN PHOENIX on November 3, 2014
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1+ reviews from Viewpoints.com

  1. KarmaLoop.com has a standard layout and it functions very well, but their selection of clothes don't fit my style. KarmaLoop is more tailored for hipsters, which isn't a bad thing, but that's not what I'm trying to convey with my attire. From the clothes to the models KarmaLoop has decided to market to a specific group. They have a decent selection of skinny jeans, low top affordable sneakers, t-shirts with messages, and black frame glasses. The best thing about KarmarLoop is that there is always a promo code available. There is usually a code for 20% off on a regular basis and it can get as high as 50% off, but keep in mind they will raise the prices back to retail when this happens. Also, karmaLoop offers referral links for customers so they can post on websites and message boards. Every time some one buys something through their link they receive a commission. I would definitely recommend KarmaLoop.com to anyone that's looking for a change in style or interested in making some ...
    Written by kingoftheink on January 15, 2014
  2. I like finding new and trendy clothes at KarmaLoop.com. KarmaLoop is a honey hole for those of us with a style and fashion that you don't find a big box retailers. I was invited to a get together with some people I had just met and I wanted to find something with a little style that represented who I am. I went to KarmaLoop.com and I loved a lot of the items I found there. they have everything from camouflage boots to an orange fisherman's hat and everything to go on your body in between your head and toes. I was concerned about how things might look together but they have nice crisp clear color pictures of their everyday models wearing the outfits and items they are selling. I saw an outfit that looked really cool and that I thought represented me. I didn't have to go through each section trying to find each piece of clothing, all I had to do was click on the link to buy the items being modeled. I selected what I liked, choose my size, added to the cart and checked out. Shipping was ...
    Written by DHughes8528 on January 30, 2014
  3. All in all, I would say this is an average clothing website. However, I would say that once in a while, this website does offer some fantastic deals that I did take advantage of. I think the one thing that turns me off the most about this website is the large amount of spam emails I receive concerning its many deals and sales. I would like to receive the occasional or even daily email, however, this site sends me multiple emails a day, which get to be rather annoying. Also to take part in these promotions, one is subject to spending a large minimum in order to get the stated discount. I would much rather prefer sales in which no minimum is needed to take advantage of the offer. If this were to be done, i feel as though it would attract a much wider customer base. One thing that I do like, however, is that this website offers products from a wide variety of brands that may not be necessarily sold on other competing websites.
    Written by shizlei on January 30, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. Totally agree with a previous comment. Customer service is Garbage!! I placed an order on November 17/2014 for 1 t-shirt. They processed the order (& debited my Visa) 5 times!!!. I have made daily contact with customer service & service manager with no reply as of December 1/2014. This was their error & I have had to spend an enormous amount of time to correct it. POOR EXAMPLE OF A SERVICE DRIVEN COMPANY.
    Written by slushi1962 on December 1, 2014
  2. So I ordered a tshirt on 10/11/14 from karmaloop. it wasn't shipped until a week later and when it finally showed up it was a size smaller than what I had ordered, but that's the small issue at hand! I call karmaloop customer service and everyone I spoke to was super ruder and nonchalant. I will never EVER buy anything from these people ever again in my life
    Written by myipodwuzstolen on October 23, 2014
  3. The rep that responded to my complaint was of no help! Only thing she could say was some items were under restriction with promo codes BUT I had placed an order buying 1 item that she claimed was apart of the restriction and it went through fine. Tried buying , $100+ worth and none of the codes worked at checkout.
    Written by saver101 on December 5, 2014
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