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KaTom Restaurant Supply


Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
accurate & undamaged orders
less than 10 days
returns processing
30 day
return policy for most items
ease of returns
Customer Service
12-24 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
3,986 reviews in the past 12 months

Highlighted reviews

200+ reviews from Google Trusted Stores

  1. They were prompt shipping and the package was well wrapped. Customer service was quick to respond and give a good answer.
    Written on September 24, 2015
  2. Because I ordered online on the Friday before Labor Day weekend (Sep 4th), I was worried that my order wouldn't arrive in time for our event on Sat, Sep 12th. Being able to track it online really lessened my stress level, as it promised delivery on Thursday, which happened. Thanks for your excellent service! (and lower price than elsewhere)
    Written on September 15, 2015
  3. Very fast shipping. Will do business with again.
    Written on October 3, 2015
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3,000+ reviews from Bizrate

  1. We easily found the Product we were looking for at a good price.
    Written by Slim on October 1, 2015
  2. first time shopping easy to fine what I was looking for, will be back again
    Written on September 25, 2015
  3. very friendly and pleasant site - thank you
    Written by Bernardo on September 21, 2015
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1+ reviews from by Answers

  1. I ordered some garbage bins (in stock) on the 12th and they got here on the 17th (it probably would have arrived a day earlier, but the 16th was a holiday). Everything went as planned except they said they would notify me when it shipped so I could track it. The shipment came in short order, so no worries there. I didn't have have to deal with customer service at all so I can't speak to that side of the business.
    Written by ZBKitchen on February 17, 2015
  2. Classic bait and switch. Ordered a pot for a better price than Amazon, have to pay for shipping, but oh well. Then get an email from "Order Processing Dept", not even a name of a rep, stating that my item was sold to another customer right before I ordered. Also, Lodge is having troubles keeping up with manufacturing. How convenient! They say please wait and we'll mail out soon. Well 20 days pass and no word. I send an email in the yesterday evening to cancel my order. Guess what, 6am I get an email that "has already been sent to our warehouse to ship today". So it hasn't shipped yet but still KaTom is gonna go ahead despite my instructions. I call customer service, get transferred to a voicemail. Call back, ask for a supervisor, wait on hold for 10 minutes, before calling again. Finally get a supervisor, who gives lame excuse after excuse that worsens the situation. I tell her to provide a prepaid return shipping label, have to repeat 3 times, and she says she has to ask her office ...
    Written by jobbophm on September 4, 2015
  3. After Katom emailed me stating my item(s) were not in stock I began reading these posts and became a little worried but having received my order I am well pleased. Items were well packed and at a good price. In my one call to them they were able to tell me when my items were due to them. It was just before Christmas and everyone else was out of stock on my coffee maker as well but often some of the other sites did tell me they were out of stock in advance.
    Written by Motorin on January 8, 2015
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