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KingSize Direct

4.6

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
90 day
return policy for most items
outstanding
ease of returns
Customer Service
6-12 hours
e-mail support response time
good
e-mail support quality
45 to 90 seconds
phone support response time
okay
phone support quality
5 star
4 star
3 star
2 star
1 star
22,605 reviews in the past 12 months

Highlighted reviews

20,000+ reviews from Bizrate

  1. Being 6'11" tall I have few places to shop for clothing. King Size is always one of my first places to look
    Written on December 11, 2014
  2. I had trouble with check out. Technical difficulty. When I started over, the previous item was still in the cart so i don't understand what the problem was. Just took extra time.
    Written on December 7, 2014
  3. I purchase from KS Direct mainly for the sizes, but also for the value and selection. I have a husband who is a truck driver and he loves the feel and selection of all of the items I've purchased in the past.
    Written by DeMad on December 11, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. My first time buying from Kingsize and it hasn't been a pleasant one.. I ordered shirts $34.95 not sure of size I needed in these particular type shirts but had to send them back for a size exchange I was charged $26.99 when the exchange was processed, received exchange one shirt was correct size ordered but still to large the other shirt was wrong size (ordered 6x received 4X) not what I ordered.. sent other shirt back for exchange cause it was still to large when exchange was processed I was charged $26.99 again... and shirt I received back was wrong size (Ordered 6x received a 2X) not what I exchanged for "kingsize directs" mistake once again sent the 2X (King size's mistake) to exchange for correct size I was supposed to receive instead of being processed as exchange they issued a refund and processed it as a return/refund... I still have the 4X which is not what I ordered am afraid to send it back cause if they process it as a exchange I am gonna be charged $26.99 again... that ...
    Written by John485 on September 26, 2014
  2. I ordered a jogging suit for my son for Xmas and it was too big. When I returned it I filled out the back of the shipping invoice requesting an exchange of the same item for a smaller size. A week later I got an email saying they are processing my return and will send me an email once it's been processed. Three weeks later and no email I called them to find out the status and they told me they had issued a refund minus $7.99 shipping and $7.50 return shipping. They said they could not do an exchange b/c it was paid w/Paypal. Now if I want to buy the same item (which was on sale for 60% off when I bought it) I would have to pay full price plus another $7.99 shipping. So I think I'll stop while I'm negative $15.50 w/no item rather than pay $23.50 shipping for a $34.99 item.
    Written by MariaHa on January 29, 2014
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