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KingSize Direct


Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
90 day
return policy for most items
ease of returns
Customer Service
3-6 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
8,597 reviews in the past 12 months

Highlighted reviews

8,000+ reviews from Bizrate

  1. They are one of the few companies that offer 6xlgt that I could find.
    Written on June 23, 2015
  2. 10+++ A first purchase and online. Very nice website and easy to navigate. Customer service was only needed for sizing questions! And they were right on the mark! The packages arrived quickly, undamaged and fit the recipient FABULOUSLY! Thank you so much for a PLEASANT experience during the Christmas rush! CML
    Written by BB on January 2, 2015
  3. Never have problems with my order
    Written by spoon on January 6, 2015
See more reviews from Bizrate »

1+ reviews from by Answers

  1. AWFUL!!! The customer service is dreadful!!! 1st - if you are new to the site, and don't know the right size to order don't expect help from the customer service associates or from the specs listed online. When they send you the wrong size they turn around and charge you for the return shipping!!! I wish I had never made this purchase! TRULY DISAPPOINTED!!!
    Written by es_couther on April 9, 2015
  2. A shirt that I purchased was placed on back order and did not arrive until 41 days later. Although I ordered a plum colored shirt in a 2x, Kingsize Direct sent me a green shirt in a 3x. They admitted that they had no plum or 2x left, so they figured I'd like a 3x in green rather than my refund! Then they had the audacity to charge me a return fee. Customer half-service insisted on me proving that I hadn't ordered a green 3x in order to keep from stealing MY money!!!!! I'd give them a quarter of an asteroid, because an eighth of a star is too generous.
    Written by NLackings on June 13, 2015
  3. For the third time I have attempted to order items from a catalog received from King Size for my husband today. The items were not available with no back order date. When I live chatted with a representative his explanation was that the catalogs are done three months in advance of sending them to customers and don't have plans to restock. Really? Why bother to send the catalog Badly done!
    Written by Wiltyna on April 6, 2015
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