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Lenovo

3.9

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
accurate & undamaged orders
less than 10 days
returns processing
30 day
return policy for most items
okay
ease of returns
Customer Service
12-24 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
Google Consumer Surveys
Lenovo - Computers/Printers
Based on 486 responses*
Detailed Ratings
Appearance
Ease of set-up
Ease of use
Features
Prices
Reliability
Service
Very Poor
Fair
Excellent
Google Consumer Surveys
Lenovo - Consumer Electronics
Based on 2,100 responses*
Detailed Ratings
Appearance
Ease of set-up
Ease of use
Features
Prices
Reliability
Service
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
36 reviews in the past 12 months

Highlighted reviews

10+ reviews from ResellerRatings.com by Answers

  1. Spent a lot of money on an X1 Carbon and an extended warranty (over 300NZD) as I live on my computer and it is crucial for the business. Customer communication and service is appalling. Things do go wrong, though when you pay this much for a warranty you do not expect to spend hours trying to find someone to take ownership, you expect it to be fixed. The X1 is a great computer when it works. My Lenovo customer experience has been terrible. On this basis, this will be the last Lenovo I buy.
    Written by toni-60429 on January 6, 2016
  2. Worst computer ever. Doesn't save documents properly. I've lost all my documents I have tried to save. Really slow and not user friendly. I hate it.
    Written by Lkt123 on August 24, 2015
  3. This has been a little while but I still want to share the story, I bought 2 computers with Microsoft office and adobe acrobat on their site and only received the computers, I contacted their service and they said they will push this to some kind of elevating department, and I asked if there is a way to contact that department, the answer is no which almost blew my mind. It was a long battle and I called about 6 times try to get an answer, the software I bought were about $800, and in the end I can't get them back and they refuse to send me copies of the software. this was absurd and I cannot believe they are such horrible service. I don't want to sue them because of $800 which is still a pain (it's still $800 not $80 I guess). but probably spend more time and money to fight on it. I think there are some serious issues with their service management, their products are okay, but do me a favor don't buy anything else along with the product itself because they will forget and not refund ...
    Written by pklpkl777 on May 27, 2015
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10+ reviews from TRUSTPILOT

  1. I bought a Lenovo Flex 2, around £700 as i needed a decent laptop for my apprenticeship that could run many advanced programs such as Unity, Blender and the Adobe Suite, from what i see if you buy products from here and it works as you expect it too, then you're fine, but if your products develops a fault, boy are you in for a ride. The laptop developed a fault within the first few week, the screen had a loose connection, so it would constantly lose connection to the motherboard, it still had power, but i would have to move the screen around a lot to find some sweat spot for it to stay active, i called Lenovo and they said they would send me a label for me to send it back, they also told me i would probably lose all data on the laptop, which i can understand but i still VERY frustrating, but also that it would take up to 10 days to repair? come on man, that's a ridiculously long time for just repairing a laptop... So i waited for the label that i never received, and called back a few ...
    Written by Tyler Court on January 26, 2016
  2. I bought a thinkpad laptop from Lenovo's web shop but when I receievd it the screen did not work. Spent hours search support pages and talking to support departments in different countries to get help Trying to contact customer in Denmark was a frustrating experience being sent around in circles with no-one taking responsibility to solve my problem. When I rang the customer support department for Denmark, I was told, because I bought the product online, I could not be helped via the regular support department and was given a new number for online shop support. When I rang that number I received a message that I should ring the original number I called and so it went on. I only managed to get help by ring to the incorrect support department and pleading for them to help. When eventually I got help from the guys in Ireland I was told I would receive and email within a few days with a return label - this never arrived. I rang again and within a half an hour there was a UPS man on my step ...
    Written by JJBW on October 17, 2015
  3. God og hurtig service. End of story :)
    Written by Kresten on September 11, 2015
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1+ reviews from Bizrate

  1. When I was trying to check out the system kept timing out on me and I had to start the porocess over
    Written on April 24, 2015
  2. i learned about the Yoga 14 yesterday and I was comparing it with the Yoga Pro. My research went past midnight and when I was ready to buy the 14, the Internet discounts disappeared. On 5 laptops, this meant $1250. I think there was an error on your website because In the morning the discounts were back. Lucky I was paying attention. Just thought I would mention it.
    Written on April 8, 2015
  3. I just purchased my 5th or 6th ThinkPad, largely because I can't imagine not having the TrackPoint. I had two major problems with the experience: First, the selection in the X series is small; is it going away? Second, the online account management process was a disaster for me. I absolutely have a Lenovo ID and it worked to get me into the support forums, but not for the order process. In some places it complained that my password didn't have a number in it, and it definitely does. I'm stumped. It looks like your switch from the old system to the Lenovo ID system has not gone well. If the product comes on time and is as good as all my other ThinkPads this will all be unimportant to me.
    Written by Larry Seltzer on April 28, 2015
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.