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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 95%
on-time delivery
greater than 98%
accurate & undamaged orders
greater than 14 days
returns processing
45 day
return policy for most items - Details
ease of returns
Customer Service
12-24 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
Google Consumer Surveys
Based on 760 responses*
Detailed Ratings
Add-on services
Customer service
Very Poor
5 star
4 star
3 star
2 star
1 star
125,273 reviews in the past 12 months

Highlighted reviews

100,000+ reviews from Bizrate

  1. I love Loft. I am a teacher and I find that the clothes are great for work and for outside of work. I have a Loft MasterCard, and I find that the interest rates are extremely high. I sometimes have difficulty with the website, and end up giving up on trying to make a purchase.
    Written on October 16, 2016
  2. Disappointed in shopping last night when most of the items I had chose were on sale and waiting for loft to send me my password to complete the purchase. No password was sent from loft only to find the original items back to full price today when I was able to get back to the order.
    Written on October 16, 2016
  3. First time I've shopped Loft in a while. Used to be one of my favorite brands, but clothes haven't been fitting me as perfectly as they usually do. (I know I know.. but I really have stayed the same size.) I'll stick to the curvy jeans I know and love online and try everything else on in store.
    Written by Kelsey B on October 16, 2016
See more reviews from Bizrate »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.