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lowes.com

4.4

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & Delivery
0-3 days
average delivery time
greater than 90%
on-time delivery
greater than 90%
accurate & undamaged orders
Customer Service
12-24 hours
e-mail support response time
2 to 3 minutes
phone support response time
Google Consumer Surveys
Based on 1,291 responses*
Detailed Ratings
Prices
Product quality
Returns
Selection
Service
Shipping
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
12,075 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Bizrate

  1. you should set it up to use GIFT cards other than Lowe's gift cards on line! I am not satisfied that I couldn't use my other gift card on line with this transaction.
    Written on December 26, 2016
  2. I am supposed to get 5% discount for using Lowe's Credit Card which was not applied and have no indication why or did I get the capability to change payment method?
    Written by TJBURD on January 6, 2017
  3. Our Lowe's is always great! They honor a military discount and answer questions quickly. I've used them for a fence and counter top. Installation for both was flawless.
    Written by tallcool1 on January 8, 2017
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1+ reviews from ResellerRatings.com by Answers

  1. A shout out to Eric H. And Joe H at the Wilmington Oh store 298!!! Great customer service delivering my dryer. These two Lowes employees were very professional, friendly, efficient and helpful. They even showed up earlier than expected. Thank you!!
    Written by toniesd on December 14, 2016
  2. I ordered a snow blower on lowes.ca and the snow blower showed as being in stock and available. After I had paid $1000 for the snow blower and received an order confirmation email, Lowe's cancelled my order without my permission. I will do my best to avoid Lowe's at all in the future -- not so much because they didn't have the item I wanted (a 243cc 26-in Two-Stage Gas Snow Blower), but because they tried to get me to accept a less product (a 208cc 24-in Two-Stage Gas Snow Blower) at the same price as a replacement. Update: I was very upset about my online shopping experience at Lowe's so I posted the above review on their website yesterday. Today they deleted my review from their website and sent me an email explained "Our staff has reviewed your review and unfortunately, it did not meet all our website guidelines. Your input is valuable so please modify your question and re-submit. " Apparently Lowe's is capable of cancelling customer orders without their permission and deleted their negative comments. Just unbelievable.
    Written by Angela1216 on December 17, 2016
  3. As usual a nightmare!! Nearly every interaction with Lowe’s turns into a pain in the ****. It really **** that we are forced to use them as they are the only large hardware store in town. Home Depot is more than 30 minutes away-the drive is feeling shorter every time I visit Lowe’s. As I have renovated my father’s home over the last several months I have spent thousands at Lowe’s on roofing, composite decking, plumbing, wiring, appliances, etc. Today I went in to pick up some insulation and a miter box table. When I got up to the cash register to pay the bloodshot, glazed over, half open, “Stoned” look of my cashier Chad at the ProDesk checkout should have told me there would be problems yet again. Dad ran his card to pay but when he went to sign the stylus would not work. Chad stood there for nearly two minutes with a blank look on his face before saying “Oh that was just fixed try your finger”. Nope that did not work either. Now thoroughly confused our Stoned out buddy Chad was really stymied. Again standing around for several minutes completely unaware of what to do the cashier directly across from him evidently saw the look of Chad’s last brain cell burning out and came over to try and help him. He suggested Chad call the ‘Head Cashier’ as and my aged father growing increasingly frustrated about technology he was ready to just walk away but we couldn’t as the transaction could not even be closed out. Finally after several more minutes Adele sauntered up and her first words were “Not again” then proceeded to give my father a hard time for not understanding why the transaction could not simply be cancelled and we could leave. Adele said we had to wait for the transaction to ‘Time out’ so several more minutes passed as we waited. Dad’s leg, in a brace, was starting to get very sore and he was getting very wobbly. My dad was unable to sign so the transaction should never have gone through but sure enough it did so after timing out we wasted more time for Adele to process a refund. I HATE THIS LOWE’S location. The employees have proven over and over they are ill trained, uninformed about the products they sell, and often even where they are located in the store. I will be praying a real home improvement store comes to Port Orchard.
    Written by perrinecourt on January 1, 2017
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.