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Luggage Pros

4.7
5 star
4 star
3 star
2 star
1 star
4,957 reviews in the past 12 months

Highlighted reviews

2,000+ reviews from Google Trusted Stores

  1. EASY SITE TO USE, GREAT SELECTION, LOWEST PRICES
    Written on August 30, 2015
  2. nice web site, easy to use, product well illustrated
    Written on September 2, 2015
  3. Luggage arrived within 2 days of placing my order. Am very satisfied and pleased with my luggage. Would order again if the need arises.
    Written on August 16, 2015
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2,000+ reviews from Bizrate

  1. Got exactoy what I ordered and received it promptlp and in good order.
    Written by Bill on August 25, 2015
  2. I knew the brand I wanted, there price was the best deal. Delivery was prompt.
    Written on August 19, 2015
  3. I wanted and got exactly what I wanted for a fair price
    Written on August 22, 2015
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1+ reviews from ResellerRatings.com by Answers

  1. It was a nice experience with purchasing through Luggage Pros. My shipment came on the next day I believe and I was so excited. I'm loving my Zuca Pro everyday! It was a right place to get it at a better price and no back ordered! Thanks for making my purchase experience wonderful!
    Written by phili on June 30, 2015
  2. After reading these reviews I was worried about ordering from this company, but because the set of luggage I wanted costed $70 less than I could find it anywhere else I did. Also, I never right reviews but had to so others don't wind up second guessing using this company.I called customer service prior to placing my order (after hours) because it said free shipping and there was still a charge for $10 or so that was in my total. I left a message and got a call back the next day (on a Saturday)I missed the call but I had already placed the order so didn't call back. I placed the order and left a note in the comment section about the shipping and also mentioned I had a coupon code for 10% off and didn't see where I was supposed to enter it. I got an email back the next day explaining that the $10 was an oversize charge but I did get the regular shipping free (it states that in their shipping policy but I didn't bother to read it) but they adjusted the price and gave me my 10% off. I ...
    Written by Chaosmom on March 19, 2015
  3. Purchased a set of luggage from luggage pros in april. Noticed in may I had recived some fraudulent charges on my card shortly afterwards. I also noticed a strange file on my computer. I got a letter in late June stating someone hacked the payment info from my order. I can't get rid of the file on my computer, i have to spend at least $150. to have the file removed. I feel the inconvenience of the good buy far outweighs the hassle I've gone through disputing the charges to my account and cost of reparations. I won't purchase from luggage pros again. I feel the security breech is not worth the risk. I would rather buy from a regular website and pay more for the security of my purchase.
    Written by jabin on June 24, 2015
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1+ reviews from TRUSTPILOT

  1. Horrible experience...stay away. After a week of sending emails regarding the status of my order I called their "customer service" and was told that they have no idea what was the status of the order, although based on their "calculations" I should have received the item 2 days earlier (nope!!!). I was told that it was a warehouse issue??? When told them that wanted to cancel the order so that I could buy from another place because I was going on vacation in 5 days and needed to be sure that would have something to pack my things into... they said that they could not do that. Again it had to go through the warehouse...but there was no guarantee when they would let me know when I could cancel my order. To boot, the people on the phone (called "customer service" a 2nd time because could not believe the bad service on the 1st call) were rude, snippy, and gave me an attitude. Never again Luggage Pros!!!!
    Written by blazej on December 13, 2014
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