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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 14 days
returns processing
45 day
return policy for most items - Details
ease of returns
Customer Service
12-24 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
Google Consumer Surveys
Based on 598 responses*
Detailed Ratings
Add-on services
Customer service
Very Poor
5 star
4 star
3 star
2 star
1 star
53,130 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Google Trusted Stores

  1. Although I play acoustic guitar, I asked for and received assistance from one of the guitar advisors for help in selecting an amplifier for my new electric guitar. The individual was very knowledgeable and helped me in selecting a new amp best suited to my playing style..
    Written on November 23, 2016
  2. they have items you cannot find at just any old place. in my opinion the items they offer very unique.i am into in to home surround big time -they offer professional quality audio mixers and audio processors at a price every day working people can afford.iam going to order more from them with no hesitation......
    Written on November 27, 2016
  3. Overall Musicians Friend is a good company to deal with. In this case I had called customer service to verify if a case which I planned to purchase, to go along with a new bass guitar, would fit. I was told "it should". It didn't. I attempted to use their "case finder" program but it didn't even list my guitar so I just researched it myself.
    Written on November 28, 2016
See more reviews from Google Trusted Stores »

30,000+ reviews from Bizrate

  1. I love being able to order on line, fast and the prices are great. The products we have purchased during the last 18 years have stood up and still being used. The quality is unbeatable. My son started ordering from MF when he turned 18! Thank you for your services. Jcole
    Written on November 28, 2016
  2. I have been ordering equipment for a recording studio when I retire. The web site has been really easy to use, and the personnel on the phone very helpful. I like being in touch by e mail and the whole experience has been very successful. Thanks very much. Well Done!
    Written by Tom D on November 28, 2016
  3. Another great experience with Musician's Friend. Products always great. My recurring issue is with the checkout system. It takes longer to Chat then just call them. Would be a dynamite site if coupons worked on open box....even if the coupon discount was less than on new merchandise.
    Written by Cody on November 28, 2016
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.