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Neiman Marcus

1 review in the past 12 months
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1+ reviews from by Answers

  1. Worst online shopping experience ever! I purchased 2-day delivery. I even called this afternoon and was promised shipment today, which unfortunately did not happen. Items would not ship until the third day. As a result I missed my rewards from Amex. When I chatted online, the supervisor Alsenia Johnson did not help at all, calling expediting shipment a courtesy upgrade (by the way, she apparently does not know what correcting a mistake means) and there was nothing else she could do. She was snobbish and condescending the whole conversation. Maybe this is what NM is about. I truly did not see the point doing business with NM at all. I cancelled my order. NM lost a customer forever. My order number is WN3037408148.
    Written by otis888 on January 6, 2014
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