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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 10 days
returns processing
30 day
return policy for most items - Details
ease of returns
Customer Service
3 to 5 minutes
phone support response time
Google Consumer Surveys
Based on 1,211 responses*
Detailed Ratings
Product quality
Very Poor
5 star
4 star
3 star
2 star
1 star
93,586 reviews in the past 12 months

Highlighted reviews

90,000+ reviews from Google Trusted Stores

  1. There was apparently some issue with processing my order, so it was delayed to the point that the ordered products (which came in two shipments) arrived 3 and 5 days after the expected arrival date I was given when placing the order.
    Written on October 16, 2016
  2. Only problem was the order didn't go through for few days and I didn't realize. I received an email asking me to confirm that I approved the purchase (I believe it was from my MC directly). I did say yes but it didn't seem to approve and complete. But I have used Newegg before and always been very happy
    Written on October 10, 2016
  3. My purchase was made because of a rebate offer, without the rebate I would not have purchased the item. I would like to see Newegg do these rebates online. I see no reason to print out a form and mail it in with the UPC. Other than that, I like shopping at Newegg, but why not make the rebate experience even better?? Thanks
    Written on October 18, 2016
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1+ reviews from Bizrate

  1. I think this site is the best site to command online, seriously... Nice research motor, i love it. Lot of features.
    Written by HiddenCloud on November 18, 2015
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20+ reviews from by Answers

  1. Monitor was lost or not shipped properly so had to figure all that out, customer service did well in getting the matter resolved in a timely manner though.. Will continue to order in the future.
    Written by mcyoung1111 on June 6, 2016
  2. New computer not so good, wouldn't book up,but the replacement they sent has been working great. Only complaint would be the time spent waiting for returned computer and receiving the replacement
    Written by jackand7tall on June 10, 2016
  3. I thought Newegg did a great job with my order. However, I was confused with the shipping options, especially the one related to Shoprunner. I wanted to try it due to promotional credit but it felt like a scam. I wouldn't hesitate to shop at Newegg again though.
    Written by marybethcarroll on June 7, 2016
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1+ reviews from PriceGrabber

  1. Ordered two items, one was to be shipped 2-day Shoprunner and the other Super Egg Saver. Well both items were sent 7-day Super Egg Saver. When I contacted customer service which took 50 minutes to connect to an agent. The agent made up a fictitious policy, that because one item was the 7-day shipping that it's Newegg policy to send both out as the 7-day shipping. When I asked to view that Newegg policy with a link the agent said it was not on the website "yet." They offered me a $10 gift card that needs to be used in 90 days. I countered with an offer that they resend a second package with the correct shipping service because they violated the terms of service with Shoprunner and the agent disconnected the chat. Great company to deal with; liars and cheats.
    Written by G-Jam on December 15, 2015
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.