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13,054 reviews in the past 12 months

Highlighted reviews

9,000+ reviews from Google Trusted Stores

  1. is wonderful to work with. My purchase did not arrive on time due to UPS. OnlineShoes shipped quickly however the UPS man could not find my house for 3 days (although my husbands package was delivered.) UPS redirected my OnlineShoes pkg to another address/recipient. Once I contacted regarding the UPS problem they quickly reacted & contacted UPS. Onlineshoes sincerely apologized to me and offered second day air at no cost to me for my next order. UPS response was not as sincere and was actually less attentive to my concern. Their response only frustrated me more. Google got it right with
    Written on September 23, 2014
  2. great product, free shipping, free exchanges, have a year to make a return, excellent customer service - I will definitely buy from them again!!!!
    Written on September 26, 2014
  3. IT was quick and easy. Thanks
    Written on September 23, 2014
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3,000+ reviews from Bizrate

  1. I thought that New Balance shoes were made in America. The two pais that I bought were made in Vietnam. Only a tiny fraction of NB shoes are made in the USA. I think that NB and Online shoes should include the country of origin for every shoe on their websites.
    Written by Mary on September 20, 2014
  2. Awesome site, lots of possibilities.
    Written by Jill on September 16, 2014
  3. I have always had a good experience with
    Written by Mike on September 11, 2014
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10+ reviews from by Answers

  1. Outstanding service. They had the Dr. Martens in the size / color I needed (hadn't found them on any other site outside of the UK). I was able to use a 25% off coupon (again, after searching online I have not seen this brand discounted anywhere else). I called as I was placing my order to ask which shipping method would guarantee I would get them by Christmas and they waived all shipping charges (I didn't even ask for that) and I got the shoes in 2 days. I will definitely order from them again!
    Written by waitnc on December 21, 2013
  2. Everything went well. Received my order in five business days. Twenty dollars less than local store and no sales tax. Exactly what I wanted. Will order from them again when I need New Balance shoes.X
    Written by Canman69 on July 15, 2014
  3. this is the worst experience that i have ever had with purchasing shoes/anything online. i paid for my item to get shipped faster to me and it already been over a wk and still have heard nothing. i have tried to call the customer service line to follow up on my order/status and was basically told that there was nothing they could do about, nor were they able to cancel my order as well. i would not recommend this site to anyone!!!!
    Written by michaelpesqueira21 on August 15, 2014
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1+ reviews from PriceGrabber

    Written by allnubeauty on June 16, 2014
  2. Easy access.
    Written by nursebetty.gloria on May 23, 2014
  3. User friendly and selection
    Written by kanawha.jarrells on July 1, 2014
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1+ reviews from TRUSTPILOT

  1. This was my only experience with this store. I found the perfect shoes for my wedding here. Fast free delivery and I got my dyeable silk shoes for less than $100. To make sure I would not end up with blistered feet on my wedding day I have worn them around the house for a number of hours and they are so comfortable. Now I can't wait to try dancing in them but that will have to wait.
    Written by Amanda Williams on May 16, 2014
  2. I live in Colorado. Ordered a pair of Fly London shoes for a trip to Europe. Timing was critical, so I paid for expedited shipping. 5 Days later - no shoes. I call and they saw they are in Pennsylvania and that I put in the right address, but the wrong, what? I don't know anyone in Pennsylvania, PA isn't close to CO on the keyboard. Not sure how this would be my mistake? I'm fairly accustomed to typing in my CORRECT address. Their solution was I waited for the shoes to be delivered and THEN UPS would go pick them up and deliver them to me. The key question - how are they going to get delivered when I don't live there!? Clearly too late for my trip and my confidence in them actually getting my shoes to me at all, much less in time for my trip, is zero. Now - all I can do is hope they actually refund me. This was my first and last purchase with Even the very nice customer service guy couldn't overcome stating that I put in the wrong city when ordering my ...
    Written by Cjenn on May 20, 2014
  3. I ordered a wallet, no problem. 2 weeks later I ordered a purse. when I didn't receive a confirmation email, I asked them to confirm my order. They sent a confirmation email, but also said they had to verify my billing address and gave me a number to call which didn't work (I live outside the US and can't use 1-800 numbers). They sent me another number, but the person did not have any record of my order, although I checked my credit card and indeed I had been charged. I don't know why they were having trouble, given that they had successfully sent an order just 2 weeks earlier. But it wasn't worth the hassel to keep phoning and sending emails, so I had to cancel the order. They seem very disorganized and not professional. I won't be shopping there again.
    Written by em on March 25, 2014
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1+ reviews from

  1. This past Christmas, I was looking for a specific pair of Ugg boots to give my daughter for a gift. I first checked out the Ugg website to find their list of authorized retailers (to make sure I didn't run the risk of getting a knock-off) and was included on their list. This was my first experience at, and I have to say it was a pleasant one. I was thrilled that they carried the exact pair of boots I was looking for in a wide range of sizes. My gift-recipient wears a sometimes hard-to-find size and so it was nice that OnlineShoes had the right sized boots I needed in stock. And in the preferred color. I placed my order easily--and even though this was during the holiday season--my order arrived exactly as anticipated. The boots were packaged securely and protectively, and the original Ugg's box had no dings or dents of any kind. I was very happy to give a gift that was exactly what she wanted, with the ability to return them if for some reason they ...
    Written by LoveisJoy on January 29, 2014
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