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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
accurate & undamaged orders
less than 7 days
returns processing
365 day
return policy for most items - Details
ease of returns
Customer Service
12-24 hours
e-mail support response time
2 to 3 minutes
phone support response time
Google Consumer Surveys
Based on 1,055 responses*
Detailed Ratings
Product quality
Very Poor
5 star
4 star
3 star
2 star
1 star
14,740 reviews in the past 12 months

Highlighted reviews

6,000+ reviews from Google Trusted Stores

  1. I love shopping with online shoes. I've never had a problem with them, or their merchandise, and returning an item for refund or exchange is always fairly hassle free!
    Written on February 1, 2017
  2. I was told several different times that I would receive my shoes about 6 pm , no shows finally the 3rd day after 6pm I did receive my shoes. I really like my new shoes!
    Written on December 28, 2016
  3. I thought returns were free but was disappointed to find out the return shipping will be deducted from the item price. I guess I should have read the return policy more closely.
    Written on December 28, 2016
See more reviews from Google Trusted Stores »

7,000+ reviews from Bizrate

  1. Online shoes is a great company. Great return policy, good prices on fantastic brands. People always very helpful. Time on hold on phone is always long though. :(
    Written on January 18, 2017
  2. I was glad to find boots for narrow feet. They fit me well and although I have only worn them once, I expect to get many seasons of use from them on snowy days.
    Written by smiley on January 14, 2017
  3. The product is great. I had a real problem with the UPS delivery. I would prefer you use the USPS or FED EX. Others in my area have also had problems with UPS.
    Written by unhappy delivery on January 21, 2017
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1+ reviews from by Answers

  1. Have order many New Balance shoes from this firm in the past. My recent order was marked as a 9EE but when I put these on they were at least a 10EE. Must have been marked wrong at the factory in Indonesia. My spouse being a recycling fanatic, had recycled the shoe box before I wore them. Never got to really walk in these as they were too large. Can't return so I will donate a pair of new shoes to the Veterans in need. Will find a store where the hassle of online purchase is not an issue. Will not purchase any shoes from this firm again.
    Written by gramps_42 on January 22, 2017
  2. Was on hold 3 different times (1st time for 30 minutes and left my number for a call back- waited a hour with no call back. Called back and was on hold for over a hour-left my cell phone number-AGAIN no call back. Decided I was not going to stay on the line until I actually talked to someone. I was on hold for 1 hour 30 minutes and was told that my order had to be cancelled because my expiration date on my credit card was incorrect and that I had to reorder the shoes. The shoe are out of stock now. Don't waste your time with this company if you actually have an issue with your order.
    Written by TRexBaby on November 16, 2016
  3. NEVER AGAIN with This is the kind of site that makes people believe those of us who shop online are either fools or gluttons for punishment. I purchased shoes - they turned out not to fit. OK. This happens. Tried to use their online return function and the site refuses to recognize the PO and zip even though I entered them EXACTLY as those appear on the packing slip. Web functionalities fail - this happens. Sent an email via their contact us page - no reply. Called to get a printed label. Agent takes my email address - seems to confirm it correctly based on the order. Nothing appears in my email even 2 days later. Now, I have to wait until they are open in order to try again to get the label emailed to me. BIG mistake - never again with It's not like what I bought from them was cheap or discounted.
    Written by serioustrial on January 20, 2017
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.