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Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService ELITE
Awarded May 2015

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
accurate & undamaged orders
less than 14 days
returns processing
return policy for most items
ease of returns
Customer Service
0-3 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
974 reviews in the past 12 months

Highlighted reviews

900+ reviews from Bizrate

  1. they carry quality clothing
    Written by tuffy on April 22, 2015
  2. one of the best companies to deal with company has a great ethic
    Written on April 21, 2015
  3. my favorite place to shop
    Written by tuffy on May 6, 2015
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1+ reviews from by Answers

  1. I visited the store in Chicago and loved it! Great experience and better than shopping through the catalog!!
    Written by Kiarajohnson1960 on February 7, 2015
  2. I've always had trouble with Orvis' sizing. Their size chart uses extreme vanity sizing. This absolutely does NOT work for on online/catalog company...They have no free shipping and no free returns, therefore I'm out $20 every time they lie about their sizes. I'll just stop shopping there.They also blocked my negative reviews of products on their website. No wonder everything has five stars... For this, the company gets a 1 star review.
    Written by mike13415 on December 3, 2014
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1+ reviews from TRUSTPILOT

  1. Orvis has been holding twice the amount of my order on my debit card. One was for authorization, the other for when items shipped. It has been five days and they have not released my money for the authorization. I wanted to do more christmas shopping but the $427.00 extra has been held for more than 4 days and is still not released. I phoned them twice and they haven't shipped the clothing and have not release the extra amount so actually $854.00 held, waiting for them to deliver. Do not ever give them your bank card number. I will never order anything from them again.
    Written by Nancy on November 24, 2014
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1+ reviews from

  1. I love looking at the Orvis catalog because the dogs are just precious! We have four dogs so dog supplies are in big demand around here. We have an Orvis store not too far away, but the best selection is online. That said, I think Orvis is overpriced and I think they could offer free shipping all the time which is currently only available to their credit card holders. But when they have a sale and offer free shipping I am on board. I trust them to make quality products for my pets. The best time to look for that combination is around the holidays. I wanted a jacket for our oldest dog because although he loves his walks, he is no longer a spry pup and I want him to stay warm. The coat I purchased was on sale, their sizing was accurate and the dog loves it so much he wears it all day long! I also wanted to purchase a dog bed for him because it is so hard for him to even get up on the sofa these days. Again, Orvis had put a decent selection on sale and I found what I wanted on sale. It ...
    Written by Karen726 on January 4, 2015
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