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overstock.com

4.5

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
on-time delivery
greater than 90%
accurate & undamaged orders
less than 7 days
returns processing
30 day
return policy for most items - Details
good
ease of returns
Customer Service
12-24 hours
e-mail support response time
less than 45 seconds
phone support response time
Google Consumer Surveys
Based on 1,589 responses*
Detailed Ratings
Prices
Product quality
Returns
Selection
Service
Shipping
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
78,918 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Google Trusted Stores

  1. One item wasn’t back due to collocation in delivery and one item delivered about a week delayed due to weather . Not Overstock’s fault but more to UPS and FedEx
    Written on January 10, 2017
  2. Usually Overstock is awesome no problems at all. I don't know what this rating is about though. The last thing I got was a beautiful picture for my wall and loved it.
    Written on January 3, 2017
  3. All of your items are so adorable and a good reason to buy. I hope I can find more items that I want at a reasonable price. Thank you n looking forward for another purchases.
    Written on January 12, 2017
See more reviews from Google Trusted Stores »

60,000+ reviews from Bizrate

  1. Overall positive experience, had some freezing on the website when I tried using Safari...not sure if it was the website or the browser. Worked fine on Chrome though
    Written on January 8, 2017
  2. what initiated my interest was the ottoman that was in the home and garden magazine that i bought. i found it interesting and starting looking at the site after that
    Written by lala on January 10, 2017
  3. The checkout experience was a little confusing as it took me a few minutes to figure out which field was for billing and which for shipping as they were not the same.
    Written by Mat T on January 10, 2017
See more reviews from Bizrate »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.