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12,349 reviews in the past 12 months
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10,000+ reviews from Bizrate

  1. When I tried to save and continue after applying my $5 rewards on checkout it kept telling me more information was needed and it looked like it didn't take because I couldn't save and continue but when I actually checked out it showed it was applied.
    Written by Me on July 22, 2014
  2. Not sure if the uti+ homeopathic is doing anything, and not sure the cats like the dental wash-I think they can smell or taste it.
    Written on July 11, 2014
  3. Thank you for stocking the Wellness foods for my puppy. He is growing and healthy, active, and developmentally sound. I appreciate the convenience and prompt delivery of food products.
    Written by Florida Pet Owner on July 24, 2014
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10+ reviews from

  1. is a fantastic website. They have a huge selection of products and I usually find the prices to be at least a little better then they are in the store. Understandably, there is also a much greater selection on almost everything then youl would find in the store.
    Written by Jenjlg on July 18, 2014
  2. I like ordering from compared to going to the store. First, the closest store is in the next town, so I waste a little money on gas. Next, gives you 5% back on your purchases, which can really add up if you're a regular customer. Last, it seems to me that a few of the items are actually cheaper on than they are in the regular retail store in my area. So, considering all the advantages, you can save more money buying through their online site than going to the store.
    Written by jarschnell on March 28, 2014
  3. There are two Petco stores in my area but neither have a lot of treats or chew toys for ferrets and guinea pigs. I use the website to order treats and bagged dry food for my guinea pigs because the retail locations don't have the same selection or the sizes that I need. One of the best parts is that if I get the wrong product delivered (that has happened twice) I can take it to a local Petco store and get a refund. That is a lot easier than having to send it back and I have never had any problems returning or exchanging that that I have purchased online. When I shop at the website I always check the sale section because there are usually a couple of items that I use or could use that are on sale for 20% to 45% off. Getting around the site is easy and the pages load fast; while it is a shopping website there are a lot of helpful pages that you can read about caring for a new pet, what older pets can benefit from and general pet safety. When I order I check for free shipping offers and ...
    Written by AlexFortune on May 16, 2014
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1+ reviews from by Answers

  1. We ordered a crate for our dog and expected it within a couple of weeks. As time went on, and on, we phoned, only to be connected with someone we could not understand. We asked for a supervisor and was told the item was not available and the order had been cancelled. We are still waiting to get a refund. Very poor customer service. We do shop in store but will never again order from on line.
    Written by Diane1126 on December 21, 2013
  2. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCEDI ordered 2 fish tanks on PETCO.COM and My order could not be processed and keep saying "PAYMENT NOT APLPICABLE" while there is nothing wrong with my bank account. I did placed an order one more time and keeps rejecting my order with the reason that items are out of stocks or backordered. That reason does NOT make any senses to me since that items I want to order still AVAILABLE on the website. So does PETCO still want to sell products to customers or just put products on there and say NO with all of customers's orders?
    Written by SammieTr on March 1, 2014
  3. We bought two saltwater fish and some coral for our 125 gallon tank that we have had going for 8 years. The two fish that we bought contaminated are fish tank the 2 fish that we bought died first then killed are other fish and then killed are coral out a lot of money.
    Written by saltwatergonebad on March 22, 2014
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