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PetFoodDirect

4.5
19,501 reviews in the past 12 months
5 star
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1 star

Highlighted reviews

10,000+ reviews from Bizrate

  1. Not happy when i went to apply the promo code i have been receiving MULTIPLE emails on and of course it's NOT valid for my order. Very misleading and would be nice to have more offers out there for the only thing i do order and that you have record of us ever ordering since you email Promos ALL THE TIME and none of them ever apply!
    Written on July 23, 2014
  2. I used you years ago and now Im back Thank You for the fast E-mail reply
    Written on July 25, 2014
  3. Very easy
    Written on July 28, 2014
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10+ reviews from ResellerRatings.com by Answers

  1. Finally received my dog food. I thought their shipping time was a "tad" long. Received an email from them saying my order was in process. This was April 29, 2014 another May4th the order shipped and it arrived May 9. It did go over a weekend, but it was a long time. Other mailorder houses are faster, but they didn't have the lower price that PetFoodDirect had. It's on auto ship so I'll have to bump up the delivery time as we ran out and had to go out to purchase a small bag of chow. Box came in good condition. Other than that no problems. I don't order chews and toys online as you can't find out the country of origin.
    Written by jerseysuek on May 10, 2014
  2. I have been using PetFood Direct for several years now. Don't know what has happened to them but my last two orders have been extremely problematic. First time I thought "things happen" but now the same problem with the second order. Oh and I have never experienced the continuous wait times on the phone, gave up after holding for 20 minutes, 10 minutes and 5 minutes. I am going to call my credit card and cancel payment. So PetFood Direct I spend $300/month on dogfood and you have just lost a customer. My stars reflect the recent downturn as my previous experience has been 5 stars.
    Written by 4snakes on June 11, 2014
  3. This site is terrible. It has been a week and a half since I ordered my cat food and it still has not come. Granted, they did send me a notice that they were out of stock and would have to send it from another warehouse. However, they shipped it last week and it will not get here until Wednesday. I choose this site because it had the cheapest prices but after shipping was added the price increased so much that the price listed became the most expensive of all the vendors I have seen online. They lure you in under the guise of cheap prices, charge you an arm and a leg for shipping, then they do not deliver. Why charge so much for shipping if you are going to take your sweet time delivering? If I ordered from Pet360 today, my case of cat food would come sooner than the case I ordered from petfooddirect a week and a half ago AND it would be cheaper. Bottom line: I will NEVER EVER EVER use this website again and you should not either. Petfooddirect.com does not only mislead you, it wastes ...
    Written by Reeks on July 7, 2014
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